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Guest Services Host

5 months ago

Roxburgh, United Kingdom SCHLOSS Roxburghe Hotel & Golf Course Full time

We are currently looking for enthusiastic people to join us and play a key-part of the pre-opening team of our exciting luxury extension, The Estate House, at SCHLOSS Roxburghe

With a new luxury Spa, Charlie’s Restaurant and additional bedrooms, suites and cottages being introduced, this is a fantastic opportunity to be a part of the pre-opening Front Office team, shape your own career and get involved with making new history in the Borders.

We believe that what makes a place special, is its people. A place where it is fun to work, where you are encouraged to be your best self in a positive and inclusive culture. A place that wants you for who you are, and where you can make a difference while growing personally and professionally. Be part of our journey

Both full-time and part-time positions are available, with September start dates, a competitive salary of £10.90 per hour and additional benefits including amazing discounts, free meals, free golf membership and a full Employee Assistance Program. Availability to work mornings, evenings and weekends is essential.

Based at the heart of the hotel, the Guest Services Host provides the warm and authentic Scottish welcome to all of our guests. You are responsible for the first and last impression for our guests and to ensure the guests in-house journey is a consistent guest service experience from arrival through to departure.

**Your Key Responsibilities**:

- Ensure every guest is provided with a warm welcome to the hotel and estate
- Assist guests with their luggage needs during arrival and departure and work closely with the reception team to ensure a smooth and memorable guest experience
- Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest
- Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
- Assist to valet park our guests cars and complete airport transfers
- Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches
- Manage errands including deliveries and collections from guest rooms during their stay
- Show your creativity and think outside of the box to create positive memorable experiences for our guests
- Support the Food & Beverage and Housekeeping teams when required with delivery of room amenities and room moves
- Recognise that operations must run 24 hours, 7 days a week, without interruption
- A high level of confidentiality and discretion towards guests and colleagues is to be maintained at all times

**Your Knowledge & Capabilities**:

- Have a warm and welcoming smile and a positive attitude
- You are friendly, courteous, and helpful
- You are an excellent communicator with the ability to communicate effectively with people at all levels
- You are enthusiastic and have the ability to build genuine and trusting relationships with guests and colleagues
- You are knowledgeable about the local area

**Proven Experience/Qualifications**:

- Experience in the hospitality industry, preferably in a comparable position or industry, desirable
- Experience in a customer or guest facing role desirable
- Full, current and clean driving UK driver’s licence is essential

**Employee Benefits**
- 30 days paid holiday after 1 year of service (pro-rata)
- 50% discount on food & beverage
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Gym membership discount
- Quarterly recognition programme
- Hotel stay discounts with Luxury Scotland
- Hotel stay discounts at our sister properties including Ibiza, Sardinia and New York
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program
- Access to wellbeing articles, podcasts, tools and resources

**Job Type**: Permanent

**Salary**: £10.90 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Roxburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person