Modern Workplace Specialist

5 months ago

London, United Kingdom Fortnum and Mason Full time

**Modern Workplace Specialist**:
**IT - Piccadilly**:
**Contract**:Permanent**
**Salary**:Competitive and Benefits***:
Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

**Role Purpose**:
Build, administer and support Fortnum’s extensive Microsoft Modern Workplace for all employees across London and HK.

This role will work closely with the business and infrastructure and support teams to design deliver and support SharePoint / Teams based solutions appropriate to Fortnum’s needs ensuring communication, awareness and engagement across the business with using the Microsoft 365 product set.

This role will also point of escalation for SharePoint, Teams Channels, OneDrive, Forms, Booking and Power Automate.

**Responsibilities**:
Asses the current SharePoint and SharePoint online estate and reimplement in SharePoint Online using best practice AD based permission groups in a hybrid environment.

Liaising with the key Retail and Hospitality and HR business users to configure, deploy and run a Frontline Workers pilot our stores, enabling Fortnums to leverage functionality whilst safeguarding security and integrity of Fortnum’s data and infrastructure.

The Modern Workplace Administrator will also be involved in key activities in the Project lifecycle that involve end user solutions, including testing, implementation, and transition to Support.

Opportunity to own and develop Microsoft's PowerApps and to be involved in migration to Azure File Services.

Manage Fortnum’s Microsoft 365 Modern Workplace software licences and supporting ongoing enhancements to the product suite.

The Modern Workplace Administrator will be committed to providing the highest standards of service, working and communicating well with the business and the wider Digital Transformation and Technology teams.

The role holder will be able to clearly and concisely communicate, both verbally and in writing, to all levels of internal employees throughout the organisation. As this role will be partially customer facing the role holder will be expected to be able to communicate professionally at this level.

**Fortnum’s uses Microsoft Modern Workplace in the cloud but also currently has a legacy on premise Intranet built on Microsoft SharePoint.**
- Proven and extensive technical and best practice knowledge of SharePoint Online and associated tools, including ULS Logs, workflows, and SharePoint forms for tasks.
- Demonstrable experience of creating and supporting SharePoint online collections and sites.
- Excellent knowledge and experience of Microsoft Teams and associated apps and best practice implementation and support.
- Understanding of Microsoft 365 / Office 365 E3 architecture, structures and licensing.

Any experience in the wider Microsoft Dynamics and Power family (Power Apps, PowerBI, Flow) is also desirable.

**Role Specific Criteria (Category/Department/Technical)**
**Competencies**
Strong communication skills to be able to collaborate and educate colleagues and business users with the capabilities of Microsoft’s Modern Workplace
Strong problem solving skills, software coding skills relevant to the role
Estimation
Consulting and facilitating
Networking and relationship building
Planning and organising

**Behaviours**:
Ability to manage conflicting priorities and customer expectations
Team player
Self-driven and assertive
Strong communication skills - written and verbal with the ability to modify messages to technical and non-technical audiences
Outcomes focused and driving results
Systematic approach to identifying faults and pursuing paths to resolution
Quick decision making ability
Solid time management
Commercial mind-set and business acumen (Desirable)
Analytical abilities and problem solving skills
Supports and encourages others to keep things simple

**In return, we offer**:

- A competitive salary
- A generous store and restaurant discount of up to 40%
- 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday
- A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
- A range of opportunities to develop and grow personally and professionally
- Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Cus

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