Customer Service Advisor
4 weeks ago
**Your New Job Title**:Customer Services Advisor
**Company**:Fexco Property Services
**Location**:Salisbury
**Hours**:08.45 - 17.15
We are looking for dynamic individual who is self-motivated, looking for stability and a career with a forward
- thinking company, which is committed to the professional advancement and welfare of its people. We are recruiting for a Credit Control Administrator / Customer Service Advisor to join our busy client accounts department, playing a major role in our team dealing with all aspects of Credit Control.
**Some Responsibilities and Goals you’ll own**:
- Working through the whole portfolio of the group to ensure credit control is carried out to the deadlines as part of a team.
- Processing of Overdue, Final Notices and Pre-Litigation Letters and associated Charges using the diary functionality within QUBE.
- Reviewing appropriate cases in a timely manner prior to solicitor referral, ensure a watertight case for litigation.
- Complete Land Registry Titles checks, as appropriate
- On rota basis responding to Client queries via phone calls in relation to Client Accounts matters and assisting with queries and complaints.
- Making outbound phone calls relating to the collection of arrears, where applicable to Housing Associations and multi-property owners.
- Liaising with the Property Managers to ensure the appropriate course of action before placing customers with debt collection agents and where relevant ensure Client Director approval has been obtained.
- Negotiating payment plans for property owners and bi-monthly payment reconciliations to ensure payments are made.
**Must Have Skills**:
- Good level of proficiency with Microsoft Word and Microsoft Excel.
- Excellent communication skills, both verbal and written.
- A confident and assured telephone manner.
- Exceptional organisational skills and ability to work to deadlines.
- An effective and enthusiastic team player.
- Motivated and target driven.
- Strong attention to detail and high level of accuracy.
- Ability to work on your own initiative.
- Capable of working under pressure during busy periods.
- Experience of high-volume data management, transactions and controls.
- Multi-mailbox management.
- A desire to collect debt.
**Bonus Skills**:
- Relevant service charge experience.
- Experience of using QUBE system.
- Previous Credit Control experience.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CC admin
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