Service & Safety Customer Assistant

3 weeks ago


London, United Kingdom M&S Full time

**Summary**

Service and Safety Assistant
**All the details**

Work Pattern

Thursday: 1000-2000
Friday: 1000-2000
Saturday: 1000-2000

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks



  • London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Smb Account Executive

    2 weeks ago


    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...


  • London, United Kingdom Dove & Hawk Full time

    **Customer Support Assistant - Central London (Zone 1) - £26,200 per annum** My client, a leading Student Accommodation firm in London, are currently seeking a number of Customer Support Assistants to act as the first point of contact for residents across a number of their Central London sites. You'll be the smiling face that welcomes the residents,...


  • London, United Kingdom Shield Safety Group Full time

    **Fire Safety Consultant** The main aim of this role is to support the Head of Fire Safety in continually improving the Fire services for our clients. As a Fire Safety Consultant, you will conduct Fire Risk Assessments (FRAs) and other fire related products, liaise with clients to support them on fire safety incidents or technical queries and to meet their...


  • London, United Kingdom Shield Safety Group Full time

    **We believe in making safety simple.** Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. Trading since 2003, the company was founded by Food Safety and Health & Safety Practitioner Mark Flanagan, who believes in making safety simple for every business in the UK. For the past 20 years,...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, NW2** **£23,000 + Pension + parking** As Customer Service Assistant with this progressive organisation you will join a great team of professionals whose primary aim is to deliver a first class service to their customers. **Some of your duties will include**: - Providing all round administrative and customer...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W5** **£34,750 + Pension + Parking** This is a fantastic opportunity for an ambitious Customer Service Assistant to join a successful local Company who really invests in its employees and provide excellent training and development opportunities. **Some of your duties will include**: - Managing a high volume of...


  • London, United Kingdom Houston & Hawkes Full time

    **Job role**: Food Service Assistant **Location**: London, Tottenham Court Road Underground Station **Salary**: £28,730/ £553 a week, £13 per hour **Shift Pattern**: Monday-Friday, 42.5 hours Houston & Hawkes are looking for an experienced Food Service Assistant to join our team, providing a first class service based at our brand new contract in the...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, NW10** **£25,000 + Pension & Parking** If you want to work in a busy, successful environment and join an innovative organisation then this Customer Service Assistant position will be perfect for you. **Some of your duties will include**: - Liaising extensively with corporate clients and member of the general...


  • London, United Kingdom Dove & Hawk Full time

    **Part-Time Customer Support Assistant - Central London (Zone 1) - 2 days per week (15 hours)** My client, a leading Student Accommodation firm in London, are currently seeking a number of Part-Time Customer Support Assistants to cover 2 shifts per week due to absences and annual leave, acting as the first point of contact for residents across a numberof...

  • SMB Account Executive

    12 hours ago


    London, United Kingdom Culture Amp Full time

    The Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...


  • London, United Kingdom Culture Amp Full time

    The Opportunity at Culture Amp Here at Culture Amp, we have an exciting opportunity for an Account Executive (New Business) to come and join our talented and inclusive sales practice. We find ourselves in a pretty unique position where we are now doubling down our efforts in attracting more of our customers towards our performance tool so that they can...


  • London, United Kingdom Bespoke Safety Solutions (BSS) Ltd Full time

    Health and Safety Advisor - Based in the South Working as part of a professional health and safety consultancy team to manage and deliver high quality health and safety services to a portfolio of mainly construction based, small to medium size customers, in London and the Home Counties, mainly to the west and south of London. The role includes a wide...


  • London, United Kingdom Housekeeping Assistant Full time

    Our multi-award-winning organisation is looking to recruit a Housekeeping Assistant to join our Hospitality team. This role may include some weekend working.The role of Housekeeping Assistant will involve the delivery of Hospitality Services within our Campus, Care Homes, and Community Centres to excellent standards.This post is for 20 hours per week...


  • Barking, Greater London, United Kingdom Birmingham Safety Deposit Full time

    Building Safety & Compliance ManagerPermanent Position | East London | Up to £60,000 per annum plus benefits | Housing SectorRole OverviewTake charge of the Building Safety and Compliance service for a Housing organisation based in East London, oversee a growing portfolio of residential projects in Newham and surrounding areas. As Building Safety &...


  • London, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Kings Cross Venue Flexibility and a passion for dealing with customers are vital for these...


  • London, United Kingdom Culture Amp Full time

    How you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...


  • London, United Kingdom Culture Amp Full time

    How you can help make a better world of work As a member of the IT Support Team you will primarily provide an exceptional support experience to our (pretty amazing) people across the globe - creating a positive, reliable, and consistent IT experience that supports and enables everyone to continue to deliver impactful and quality results. You are...


  • London, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Soho and China Town venues. Flexibility and a passion for dealing with customers are vital for these...


  • London, United Kingdom Game Nation Full time

    We’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Soho and China Town venues. Flexibility and a passion for dealing with customers are vital for these...