Liaison Support Worker

4 months ago

Tameside, United Kingdom Pennine Care NHS Foundation Trust Full time

An exciting opportunity has arisen for a committed and passionate individual to join our friendly and supportive team as a Mental Health Liaison Support Worker.

As a team we are dynamic, committed to our service users and we continually strive to work with acute trust colleagues to improve the mental health care provided to patients within the general hospital.

This role is busy, challenging and varied and does include weekend and bank holiday working on a rota basis

This role will involve supporting patients of all ages who are experiencing mental health difficulties within the general hospital setting. You will provide direct one to one support and interventions across the general acute wards and the Emergency Department and must have a keen interest in person centred care and be able to work without direct supervision.

Prior experience of working within an acute mental health setting (with any age group) is essential and you should have a proven track record of excellent communication and interpersonal skills.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

Main

**Responsibilities**:

- To provide support and promote recovery to people who are experiencing mental health/psychological distress while an inpatient within the acute trust.
- To assist the Liaison Team practitioners in assessment, planning, implementing and evaluating individual care plans.
- To ensure that service users engage effectively with the agreed Plan of Care.
- To work alongside colleagues within the acute trust and establish a rapport.
- To offer advice and support to non-mental health staff when dealing with patients with mental health problems
- Provide regular and practical support for service users and their carers’ in managing dignity and independence.
- Promote a positive attitude to the care of service users
- Provide support with activities of daily living.
- Provide information on health promotion
- Report on progress/ outcomes of care programmes to the rest of the team.
- To have the service users’ needs at the fore at all times with an underpinning set of values and skills to promote independence and choice.
- To maintain adequate records according to Trust Record Keeping Standards, entering appropriate details on the service users case notes as necessary.
- To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate.
- To contribute to the ongoing development of the service
- To ensure that electronic records are efficiently maintained.
- To contribute to audits as required, providing relevant data as required in line with performance monitoring targets.
- To receive managerial supervision and annual IPDR
- To attend mandatory and other training identified as necessary for the post
- To participate in research opportunities as directed by the team manager.
- To deal appropriately with clinical incidents, complaints etc. from patients, relatives and members of the public, via line manager, in accordance with Trust policy.
- To undertake such other duties as may be determined from time to time within the general scope of the post.

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.

General Duties of all post holders
- To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.
- To be familiar with and comply with all Trust and departmental policies,

procedures, protocols and guidelines.
- To be aware of and work towards the Trusts strategic goals

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