Customer Service Advisor

3 weeks ago


BurtonOnTrent, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer service advisor**

Burton-on-trent
Immediate start
Temp to perm opportunity
Monday - Friday 11.00am-7.00pm
Payrate: £10.77 per hour

**Responsibilities**:

- Ensuring customer satisfaction and adhere to company processes and guidelines.-
- Booking in deliveries with the customer and keeping record.- Ensuring that all hauliers are accurately paid on time, either through PO's or CFX debrief.- Chasing outstanding deliveries and finding reasons for delays, which includes updating the service reports.- Adherence to all health & safety aspects as required.- Ensuring that all of the relevant paperwork is completed for deliveries.- Liaison with the external and internal customers as required.- Providing a daily Tanking status report for the customer.- Ensuring that all late deliveries are reported and logged into Primary systems/reports.**Requirements**:

- Experience within a similar role is desired however not essential.- Ability to work conscientiously whether alone or within a team.- Excellent organisational skills.- Ability to show initiative and be pro-active in resolving problems encountered.- Capability to self-manage and prioritise workloads.- Good analytical and numerical skills.- Excellent interpersonal, motivation and planning skills.



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