Guest Services Assistant

4 months ago

Upminster, United Kingdom Stubbers Adventure Centre Full time

The **Guest Services Assistant** will be the first point of contact for a customer, so they must be an excellent communicator and have a passion for delivering outstanding customer service.
- Manning the welcome centre & Snack shack
- Answering queries and taking bookings over the phone.
- Taking bookings & payments on arrival.
- Answering E-mails
- Offering advice and selling products and services.
- Check in/check out Customers
- Escort guests to their accommodation or meeting venue.
- Take Deliveries/Post

**Key Responsibilities**:
Ensure high levels of customer satisfaction through excellent sales service.

Assess customers’ needs and provide assistance and information on product features.

“Go the extra mile” to ensure customer satisfaction.

Remain knowledgeable on products offered and discuss available options.

To process and complete bookings on the Stubbers booking system and handle rebooking’s.

To keep a record of cash and card transactions and at the end of the working day to reconcile the till.

To ensure the Welcome Centre and meeting venues remain presentable and accessible for customers.

Manage the stock of souvenirs.

To actively promote high standards of safety, quality and customer service.

Whole centre activities Attend as required events that require all staff call ins. Attend staff training. Attend regular and routine meetings.

Standard working hour, 8.30 till 18.00, on event days could be required to work different hours.

May also be requested to:
Provide support to Stubbers functions where necessary.

Other duties as assigned.

**Skills, Knowledge and Expertise**:
Proficiency in English and Basic Math skills

Competency in use of Excel and Word.

A friendly and energetic personality with customer service focus with a natural ability to strike up conversation.

Ability to perform under pressure with Excellent multitasking skills.

Customer service drive with outstanding communication and active listening skills.

Strong sense of responsibility and a professional presentation.

Takes personal responsibility for correcting problems and demonstrates good recovery from complaints.

Meets and exceeds customer expectations.

Maintains a professional approach at all times and sets an example to others.

Encourages and supports development of new processes and procedures.

Keeps customer service skills and product knowledge up to date.

**Benefits**:
Free family membership card

20% off food outlets

**About Stubbers Adventure Centre**:
Situated in 130 acres of idyllic ground in rural Upminster, Stubbers Adventure Centre offers a great variety of adventure activities for School & Youth Groups, Children & Families and Adult & Corporate. Stubbers has the largest amount of onsite activities available in the South East where you can take part in adventurous activities such as Paddle Boarding or 4x4 Driving.

If you want to work in a busy outdoor centre near London, where your skills make a big difference, come and work for us...

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