Patient/ Customer Services

7 months ago


Kirkby Lonsdale, United Kingdom Better2Know Full time

**Overview**

Better2Know is an award-winning global private provider of Sexual Health testing services. We offer patients fast, confidential and anonymous testing and results across the UK, Ireland, and Internationally. We are the GP Bullhound's 4th fastest growing company in the North. We are entering an exciting period of growth.
- Responding to patient written queries to a 5 star standard
- Booking patients into clinics for appointments
- Managing and reporting patient results to ensure on-time reporting
- Fulfilling patient orders and requests
- Managing production and dispatch of home test kits
- Support International Expansion
- Dealing with complaints and feedback

**Person Specification**

The ideal person will have
- Excellent IT skills e.g. word, excel, internet
- Excellent command of written and spoken English and an excellent telephone manner
- High levels of patient care and compassion
- Good organisational skills
- Ability to get stuff done
- Willingness to learn about Sexual Health
- Excellent attention to detail
- Enthusiasm about new challenges

The successful person may have:

- Nursing/ Counseling Qualification/ Experience
- PA experience
- Healthcare experience

**NO AGENCIES PLEASE**
- Better2Know reserves the right to make reasonable changes to any of your terms and conditions of employment including but not limited to your hours of work, place of work and duties._
- This document is not a contract of employment._

**Benefits**:

- On-site parking
- Company events & social hours

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kirkby Lonsdale: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence and Car (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • Kirkby Lonsdale, United Kingdom Better2Know Full time

    **Overview** Better2Know is an award-winning global private provider of Sexual Health testing services. We offer patients fast, confidential and anonymous testing and results across the UK, Ireland, and Internationally. We are the GP Bullhound's 4th fastest growing company in the North. We are entering an exciting period of growth. - Responding to patient...


  • Kirkby Lonsdale, United Kingdom Better2Know Full time

    **Overview** Better2Know is an award-winning global private provider of Sexual Health testing services. We offer patients fast, confidential and anonymous testing and results across the UK, Ireland, and Internationally. We are the GP Bullhound's 4th fastest growing company in the North. We are entering an exciting period of growth. - Responding to patient...


  • Kirkby Lonsdale, United Kingdom Better2Know Full time

    **Overview** Better2Know is an award winning global private provider of Sexual Health testing services. We offer patients fast, confidential and anonymous testing and results across the UK, Ireland and Internationally. We are the GP Bullhound's 4th fastest growing tech company in the North. Better2Know is headquartered in Kirkby Lonsdale and has offices in...


  • Kirkby Lonsdale, Cumbria, United Kingdom Austin Fraser Full time

    About Us:We are a leading provider of medical diagnostic services, dedicated to supporting clinicians and empowering individuals to take control of their health. Our mission is to deliver high-quality healthcare solutions in a compassionate and professional manner.Our company values professionalism, trust, and exceptional patient care.Career Advancement...

  • Customer Team Leader

    6 months ago


    Kirkby Lonsdale, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Main Street, Ingleton, LA6 3EH- Pay: £13.32 per hour- Contract: 25 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- - You...

  • Medical Receptionist

    7 months ago


    Kirkby Lonsdale, United Kingdom MyDentist Full time

    Responsibilities: - Greet and welcome patients as they arrive at the dental office - Answer phone calls and schedule appointments for patients - Verify and update patient information in the dental office system - Collect and process payments from patients - Assist with insurance claims and billing - Maintain a clean and organized reception area - Provide...


  • Kirkby Lonsdale, Cumbria, United Kingdom Austin Fraser Full time

    Role Overview:This is an exciting opportunity to join our team as an Inbound Telesales Executive and play a key role in delivering exceptional patient care and support. As part of our team, you will have the opportunity to develop your skills and experience in sales, while working in a dynamic and supportive environment.With a strong focus on customer...


  • Kirkby Lonsdale, United Kingdom CV-Library Full time

    Role: Inbound Telesales Executive Location: Kirkby Lonsdale, Cumbria, On-Site Salary: up to £30,000 + uncapped commission About Us: We are a leading provider of medical diagnostic services, dedicated to supporting clinicians and empowering individuals to take control of their health. We focus on delivering high-quality healthcare solutions in a...


  • Kirkby Lonsdale, United Kingdom Aaron Wallis Sales Recruitment Full time

    Role: Inbound Telesales Executive Location: Kirkby Lonsdale, Cumbria, On-Site Salary: up to £30,000 + uncapped commission About Us: We are a leading provider of medical diagnostic services, dedicated to supporting clinicians and empowering individuals to take control of their health. We focus on delivering high-quality healthcare solutions in a...


  • Kirkby, United Kingdom Langdons Full time

    **Do you strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Assistant role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Assistant **to join the team based in...


  • Kirkby, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Knowsley. As our Customer Service Advisor, you will provide a high-quality customer service and administration experience. We have opportunities for full and part time positions, working 40 or 16-20 hours per week on a fixed term basis (5 days in 7, inc weekends)...


  • Kirkby, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Kirkby **Hours**: Part-Time/ Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a Sales...

  • Kit Builder

    7 months ago


    Kirkby Lonsdale, United Kingdom Better2Know Full time

    Better2Know is the world’s leading private provider of Sexual Health testing services. We offer patients fast, confidential, and anonymous testing and results across the UK, Ireland, and 20 Countries around the world. We are the GP Bullhound's fastest growing e-commerce company in Lancaster. We are entering an exciting period of growth as we expand our...


  • Kirkby Lonsdale, United Kingdom The Lunesdale Surgery, Kirkby Lonsdale Full time

    **General Practice Assistant** **Post**: General Practice Assistant (GPA) **Accountable to**: GP Practice **Responsible to**: **Hours**: 37.5 hours per week, part time hours considered **Salary**: **Contract Type** Permanent **Base**: Lunesdale Surgery **Job Summary** Western Dales Primary Care Network is looking to recruit 3 General Practice...


  • Kirkby, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Part-Time Customer Service Advisor to join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business. You will need to be in a reasonable commutable distance for training and meetings). You...


  • Kirkby in Ashfield, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

    Responsible for all aspects of administrative support provided to the MSK. To respect and maintain confidentiality and possess a flexible working approach To support the provision of high quality patient care and customer service. Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior...


  • Kirkby, United Kingdom Future Industrial Services Ltd Full time

    **About Future Industrial Services Ltd** Future Industrial Services is a national provider of a wide range of industrial services activities to businesses such as the oil & gas industry, utilities and power stations. We carry out tank cleaning, sewer cleaning, provide labourers to industry, power station cleaning during shutdown periods plus hazardous waste...

  • Adult Support Worker

    6 months ago


    Kirkby Lonsdale, United Kingdom Acorn Education and Care Full time

    **Full Job Description**: **Options Autism are hiring Adult Support Workers in the Kirkby Lonsdale area!** **Role: Adult Support Worker** **Salary: Up to £27,820.80 per annum (dependant on experience and qualifications, inclusive of 4 sleep-in payments per month)** **Hours: Permanent, Full Time (40 hours per week, 2 week rolling rota, Week1 - Monday,...

  • Tanker Driver

    6 months ago


    Kirkby Lonsdale, United Kingdom Ribble Fuels Full time

    Job Advert **Tanker Driver** Experienced ** **Tanker Driver to join our team on a permanent basis, required to ensure safe and prompt delivery of Fuel across the surrounding areas. Working 40 hours a week, overtime available **Essential Requirements**: - LGV Licence (required) - Class 2 - ADR Tankers Licence (required) - PDP - A CPC and a Digi...


  • Kirkby Lonsdale, Cumbria, United Kingdom Fatface Full time

    Key ResponsibilitiesAssist the Store Manager in delivering exceptional customer service and visual standardsPromote the FatFace brand and culture to customers through your team and align yourself with the company's social and environmental missionMaking commercial decisions and spotting business opportunities to drive results