Finance Officer: Rents and Benefit Management

8 months ago


Wolverhampton, United Kingdom The Haven Wolverhampton Full time

**Job Purpose**:

- To ensure The Haven optimises housing benefit income and manages Bad Debt Key Performance targets.
- The postholder will provide expert advice and use various tools to develop knowledge and capacity within the team and within services as applicable, on benefit processes, housing benefit, and affordability.
- Line management responsibilities, including direct line management responsibility of the Finance - Housing Benefits Applications Officer.

**Scope of Job - main tasks, duties and responsibilities**:
**Rents and Bad Debt Management and Oversight of effective processes**
- Work with Line Manager and agree performance management processes and targets, data collection, submit target report each quarter.
- Manage reconciliation and ensure accuracy of all claims and payments. Have oversight of the reconciliation process and review regularly to ensure systems and processes are efficient.
- Monitor and log measures taken to help manage any potential bad debt. Have oversight of and develop, implement preventative measures to help minimise bad debt within safe accommodation services
- To participate in regular reviews of Arrears Management’ procedures.
- Liaise with agencies to ensure that any Benefit related issues are addressed in a timely way.
- Line management and support to the ‘Finance - Housing Benefits Applications Officer.’, ensuring key objectives of the role are met.
- _
- _ to ensure prompt payment of rent and service charges._
- _ to ensure The Haven optimises housing benefit income and manages bad debt closely within Key Performance targets._

**Advice and Support**
- Advise the helpline team at the point of referral, with specific calculations and affordability and payment plan options (for example women with no recourse, and women in employment)
- To meet regularly with residents in employment, ensuring that they are managing payment plans and assessing their affordability to contribute to any eligible service charges.
- Liaise proactively with team members and services in cases where issues may escalate (non-payment, not engaging) and ensure systems in place to work in preventative way with staff to help manage risk of bad debt.
- Ensure the Arrears Management process is being implemented.
- Where managing volunteers /placements - to maintain a systematic and planned approach to staff/volunteer supervision and development, liaising with colleagues to ensure that training needs for designated staff are met, in line with Training Plans and the annual Staff Development Review. The post-holder will undertake a Staff Development Review for each of her line managed Staff in accordance with the agreed procedure.



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