Senior Customer Service

7 months ago


Little Hulton, United Kingdom Adele Carr Recruitment Full time

ACR is working with a market-leading business based in **Worsley **to recruit a **Senior Customer Service Advisor **on a full-time and permanent basis, to look after their Key Customers. This opportunity offers 23 days of annual leave, hybrid working flexibility, healthcare cash plan, free parking and several other benefits.

**Salary & Benefits**:

- Starting salary of up to £28,000 per annum
- Monday-Friday 8 AM-5 PM, 1-hour lunch.
- Hybrid working available (2 days at home)
- 23 days holiday + 8 bank holidays
- Additional holiday purchase scheme
- Free onsite parking
- Health Cash Plan (Monday back on Optical, Dental, Physio etc.)
- Enhanced pension scheme
- Development and progression opportunities

**What will be expected of you**:
The main purpose of this role is to coordinate and support the top 300 key accounts, focussing on providing top quality customer service and administrative support.
- Ensure that all requests for quotes are handled professionally and promptly
- For one-time product enquiries, aim to provide pricing within one hour.
- Gather price quotes from external suppliers
- Enter and keep customer information current in the CRM systems.
- Send official quotes for all new products and record them in the CRM systems.
- Process customer requests by generating and dispatching purchase orders to existing partners, ensuring compliance with current customer pricing structures and maintaining a percentage gross profit equal to or above the specified minimum.
- Continue to update and maintain customer information on the CRM systems.
- Collaborate closely with the Supply Chain team on larger projects.
- Provide support to Customer Service team during peak periods, or in cases of absence or holidays.

**What we are looking for**:

- Experience within a similar role is essential (Account Management, Sales Administrator, Customer Service)
- Competent IT skills
- Be able to work on own initiative, under pressure and to deadlines
- Good problem solving skills
- High attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Free parking
- Language training provided
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person


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