Digital Proposition Specialist

2 weeks ago


Brighton, United Kingdom Bupa Full time

**Digital Proposition Specialist**

**Brighton or London**

**Permanent**

**Full Time (35 hours per week)**
- We consider all types of flexibility, including locations, hours and working patterns. _

**We make health happen**

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

This role will support the design, development, delivery and management of a range of customer-centric, global Digital propositions. As well as ensuring the effective management of the external partners that underpin them. You will also assist in the delivery of a range of customer and market insights, ensuring that customers are at the heart of everything we do

**How you’ll help us make health happen**:

- Support on the delivery and management of a range of customer-centric Digital propositions, products and services across all segments, in order to address key pain-points and opportunities; working with relevant business teams to ensure their successful implementation
- Assist with the management, delivery and co-ordination of a range of customer and market insights as required, to support future Digital proposition development
- Management of the external partners that underpin our key Digital propositions, products and services; including regular reporting, invoice management, check-in calls, governance and complaints oversight
- Work closely with the Digital Product team to ensure a seamless customer experience, value for money, and ongoing customer adoption of the various Digital propositions
- Support with regular market and competitor scanning, to drive understanding of emerging trends, risks and opportunities
- Relentlessly take action to put the customer at the heart of everything you do, and ensure that our Digital propositions are based around insight-led customer needs

**Key Skills / Qualifications needed for this role**:

- Experience of working with a range of customer-centric propositions, products or services; ideally Digital, regulated and globally
- Understanding of, and enthusiasm for, Digital propositions, services and technologies
- Able to interrogate customer and market insights/data to identify specific gaps, needs or opportunities
- Solid analytical, commercial and numerical skills, with strong attention to detail
- Strong interpersonal skills with a challenging and persuasive manner, to win and maintain the respect of colleagues across the business at all levels
- Clear communication and presentation skills, experienced at using storytelling to influence, and gain support from, key stakeholders across the business
- Specific experience in healthcare, access, or value-add products
- Awareness and understanding of PMI/IPMI products and the PMI/IPMI market

**Benefits**

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

**Why Bupa?**

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time
Job Area:
Locations:
Angel Court, London, Victory House, Brighton



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