Customer Experience Advisor S1 Everyday Banking
3 days ago
Customer Experience Advisor | S1 | Everyday Banking | Cwmbran
Country: United Kingdom
**WHAT YOU WILL BE DOING**
**Join our community**
**We are currently recruiting a **full **permanent role, our full-time starting salary of £21,220 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.**
For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.
What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.
You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.
**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
**What else you need to know.**
- The role is based in our Cwmbran branch.
- This is a full time role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.
**Everyday Inclusion.**
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
**How we’ll reward you.**
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £19,500 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
**Right to work in the UK.**
**What to do next.**
If this sounds like a role you’re interested in, then please apply.
-
Customer Advisor
7 months ago
Cwmbran, United Kingdom B&Q Full time**About the role** **Customer Advisor - Building/ Hardware** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...
-
Customer Advisor
7 months ago
Cwmbran, United Kingdom B&Q Full time**About the role** **Customer Advisor - Decor Department** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...
-
Customer Advisor
7 months ago
Cwmbran, United Kingdom B&Q Full time**About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they...
-
Digital Customer Experience Advisor
5 days ago
Cwmbran, United Kingdom Unify Brand Partnerships Ltd Full time**Our Company** Unify Brand Partnerships are a sport, outdoor and lifestyle fashion agency with a diverse and impressive portfolio of leading global brands. We have successfully established ourselves as one of the top multi-category brand and distribution specialists in the UK & Ireland. Our brands include 2XU, Feetures, Reef, Teva, Cotopaxi, Rumpl, and...
-
Customer Experience Advisor
7 months ago
Cwmbran, United Kingdom Evolve Home Energy Solutions Full time**About Evolve** Our mission is to provide affordable warmth solutions to households across the UK, with an excellent customer experience at the heart of everything we do. Driven by our enthusiasm and professionalism, we aim for our clients to return to us and recommend us to others. With extensive experience in providing insulation, heating and home...
-
Christmas Customer Advisor
5 days ago
Cwmbran, United Kingdom Boots Full timeJob Reference: 184879BR Cwmbran, The Mall Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Cwmbran, The Mall store. The exact shift patterns will be discussed at interview **Need to know** We are now recruiting Christmas Customer Advisors for our Cwmbran, The Mall store. The exact shift patterns will be discussed at...
-
Customer Service Administrator
7 months ago
Cwmbran, United Kingdom HollyField Personnel Full time**Customer Service Administrator** £24,464.88 **Job Type**: Temporary to Permanent, Full Time Location: Cwmbran, Wales, NP44 Hours: Monday to Friday, 8:30 am - 5.00 pm - Training: 2 weeks training in Tamworth, Staffordshire - all expenses paid for!_ - Please note: a DBS Check will be undertaken during first 2 weeks of employment_ **What our client...
-
Technical Sales Advisor
7 days ago
Cwmbran, United Kingdom Yolk Recruitment Ltd Full time**Technical Sales Advisor** Yolk Recruitment are excited to be closely working with a Successful and Growing Manufacturing company to find a confident Technical Sales Advisor to join their team in Cwmbran. They have been in business for over 100 years, and are a leading supplier of equipment and engineering solutions for various sectors including Biotech,...
-
Customer Service Advisor
7 months ago
Cwmbran, United Kingdom apetito Full timeOverview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 7 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...
-
Retail Customer Advisor
5 days ago
Cwmbran, United Kingdom Three Full timeWe're recruiting for a 12 hour vacancy in our Cwmbran Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...
-
Showroom Advisor
7 months ago
Cwmbran, United Kingdom B&Q Full time**About the role** **Showroom Advisor** **Part time - 25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.60 per hour** **B&Q Cwmbran** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to...
-
Retail Customer Advisor
1 day ago
Cwmbran, United Kingdom Three Full timeWe're recruiting for a 12 hour vacancy in our Cwmbran Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...
-
Retail Customer Advisor
7 months ago
Cwmbran, United Kingdom Three Full timeWe're recruiting for a 12 hour vacancy in our Cwmbran Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...
-
Retail Customer Advisor
5 days ago
Cwmbran, United Kingdom Three Uk Full timeWe're recruiting for a 37.5 hour vacancy in our Cwmbran Three Store. **Why choose Three?** We want to be leaders and experts in new mobile, but we need to attract, retain and engage our workforce. Are you up for the challenge? Right now, we’re looking for a cool, friendly, ambitious individual to join our award-winning Retail team. **We can offer you...
-
Employee Experience Manager
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom Safran companies Full timeWe are seeking an Employee Experience Manager to join our team in Cwmbran. In this role, you will be responsible for delivering exceptional employee experiences, ensuring accurate employee data management, and providing first-class service to employees.About the Role:You will work closely with the training team to ensure a smooth induction process and create...
-
Customer Experience Ambassador
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom MAX SPIELMANN Full timeWe pride ourselves on delivering exceptional customer experiences at MAX SPIELMANN, a well-established family business built on personality and a culture of kindness.As a Customer Experience Ambassador, you will play a vital role in ensuring our customers leave with unforgettable memories. Your day-to-day tasks will include digital printing, creating canvas...
-
Pharmacy Advisor
3 days ago
Cwmbran, United Kingdom Boots Full time**Pharmacy Advisor (Dispenser)**: Cwmbran, The Mall Permanent Full-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing services...
-
Pharmacy Advisor
3 days ago
Cwmbran, United Kingdom Boots Full time**Pharmacy Advisor (Dispenser)**: Cwmbran, Commercial Street Permanent Full-time, Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of...
-
Customer Experience Ambassador
1 month ago
Cwmbran, Torfaen County Borough, United Kingdom MAX SPIELMANN Full timeWe pride ourselves on delivering exceptional customer experiences at MAX SPIELMANN, a well-established family business built on personality and a culture of kindness.In this role as a Mobile Colleague, you will be the face of our brand, responsible for providing outstanding customer service and support in the Cwmbran & Newport area. You will work closely...
-
Customer Experience Ambassador
4 weeks ago
Cwmbran, Torfaen County Borough, United Kingdom MAX SPIELMANN Full timeJob OverviewMAX SPIELMANN is seeking a talented Mobile Colleague to join our team in the Cwmbran & Newport area. As a key member of our mobile sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.About the RoleThis is an exciting opportunity to work in a fast-paced retail environment where no two days...