Customer Service Advisor

2 weeks ago

Liverpool, United Kingdom Abodus Limited Full time

We are looking for an enthusiastic Customer Service Advisor to join our team helping us provide a first class service for our students at our purpose built student accommodation here at Glassworks.

**About Abodus**:
The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student cities.

Our promises to residents are what sets us apart from other student providers: Maximising your Budget, Keeping You Zen, Keeping You Safe, Keeping You Lit, Keeping You Entertained, Staying On Top Of Your Study Game. If you think you can help deliver these promises to our residents, we want to hear from you

Working for Abodus, you’ll be entitled to 31 days annual leave inclusive of bank holidays, with additional days after 2 & 3 years service. We are a flexible employer and as well as a pension scheme and a fun working environment, we offer staff social activities for our teams to have just as much fun as our residents

**MAIN PURPOSE OF ROLE**

To accurately record requests for service, deal with general customer queries and advice, incoming mail and access control.

To effectively promote and deal with sales enquiries for the site, to assist in achieving targets.

To carry out administration duties as required and support the site team

**RESPONSIBILITIES, DUTIES AND TASKS**
- Greet and welcome internal customers, visitors, contractors and clients at reception.
- Work closely with the site team providing a one stop seamless service to all tenants, visitors and staff
- Respond to all enquires in a courteous and professional manner at all times providing information and advice when required.
- Deal with repairs requests, ensuring key information is sort, and ensuring good communication with the customers at all times.
- Assist in maintaining the security of the property through allocation of keys and the electronic fob access system.
- Proactively handle new enquiries and encourage sales, by way of viewings, and follow ups.
- Assist and support all sales and marketing activities including managing social media activities.
- Encourage customers to re-book and advise of the rebooking process.
- Work as part of the team to coordinate and promote the social engagement programme.
- To assist with the management and development on the StarRez tenancy management system
- To provide admin support for the Purchase order system including chasing contractors and suppliers for invoices.
- Chase for rent and debt payments to ensure quick intervention and advise if given where required.
- To receive and sort daily post, parcels and deliveries.
- To provide administrative and clerical support.
- To ensure the reception area is always kept tidy and presentable.
- To archive site files and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To help the rest of site team in keeping the site clean, tidy and well presented at all times.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.

**GENERAL DUTIES**

To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.

To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses.

To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.

To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times.

EXPERIENCE/KNOWLEDGE: It is essential that the postholder has:

- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Analytical and problem-solving skills.
- Good verbal and written communication

It is desirable (but not essential) that the postholder has:

- A good understanding of Facilities Management, compliance and legislative requirements.
- A sound understanding of ANUK guidelines.
- Experience in the Sales and/or Marketing sector.
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Experience in debt management processes.

SKILLS AND ABILITIES: It is essential that the postholder has:

- Resourcefulness
- Ability to prioritise tasks with conflicting deadlines
- Ability to multi task
- Ability to positive

  • Call Centre Customer Service Assistant

    4 days ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom The Candidate Full time

    **Customer Service Advisor - Liverpool (3 days office/2 days home) - £23,000** Having built themselves a large, international fanbase, our client is at the top of their game and the only beauty retailer that’s on everyone’s minds. As they continue their quest for global domination, the company is looking to hire an ambitious Customer Service...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Location**:Liverpool City Centre - ** Salary**:£21,766 basic - ** Bonus**:2 additional bonus schemes paid annually - ** Overtime**: Optional overtime paid at time and a half or double pay on Sundays - ** Contract**: Full time, Permanent - ** Hours**: Monday to Friday (no weekends or late evenings!) - ** + Excellent training...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool.  As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    2 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    **Customer Service** Advisors in the **L1** area of Liverpool. **£11.52 per hour** As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Home Based / Remote working**: - ** Salary - £21K - £23K per year (dependant on experience)**: - ** Full time / Permanent** Would you jump at the chance to work from home? Do you love speaking to customers and going the extra mile? If your answer is yes..we would love to hear from you!! A well known and established...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool. As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Service Advisor

    1 day ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2Solutions is looking for Customer Service Advisors in the L1 area of Liverpool. As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address...

  • Customer Services Advisor

    4 weeks ago

    Liverpool, United Kingdom Neway International Ltd Full time

    Neway are looking for a Customer Service Advisor to join our client based with Liverpool City Council. This role is starting asap, working 36 hours a week initially for a 3 month contract that will be extended after review. Pay Rate is £12.71 p/h PAYE Details: Liverpool City Council is recruiting 8.7 Customer Service Advisors to provide first point of...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for full customer focused roles for an insurance client based in Liverpool city centre.   The key responsibilities of the role of Customer Service Advisor are Providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance, Handling midterm enquiries and...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Liverpool City Centre Enthusiastic **Customer Service Advisors** for full customer focused roles for an insurance client based in **Liverpool city centre.** The key responsibilities of the role of Customer Service Advisor are Providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance, Handling midterm enquiries...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for full customer focused roles for an insurance client based in Liverpool city centre. The key responsibilities of the role of Customer Service Advisor are Providing customers with insurance quotes on private car, taxi, commercial vehicle, and fleet insurance, Handling midterm enquiries and...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - **Location**:Liverpool City Centre - **Salary**:£21,000 basic - **Bonus**:2 additional bonus schemes paid annually - **Overtime**: Optional overtime paid at time and a half or double pay on Sundays - **Contract**: Full time, Permanent - **Hours**: Monday to Friday (no weekends or late evenings!) - **+ Excellent training and...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Recruit Right Full time

    **Job Title**:Customer Service Advisor **Location**: Liverpool City Centre **Salary**: £20120 **THIS IS NOT A REMOTE ROLE** We currently have some exciting opportunities to work with our client in Liverpool City Centre as a Customer Service Advisor. These roles are permanent roles within a successful and thriving organisation with a chance to progress...

  • Call Centre Sales Advisor

    7 days ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service/Sales team in...

  • Customer Service Advisor

    6 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for roles for an accommodation client in the L3 area of Liverpool. We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every...

  • Customer Services Advisor

    7 days ago

    Liverpool, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR235924 **Location**:Kaplan Living Liverpool **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £12 Per hour We are looking for a **Customer Services Advisor** to join our team. As a Customer Service Advisor, you will be primarily responsible for Building...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for roles for an accommodation client in the L3 area of Liverpool.   We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every...

  • Customer Service Advisor

    7 days ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for roles for an accommodation client in the L3 area of Liverpool.  We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Path2 Solutions Ltd Full time

    Path2 are looking for enthusiastic Customer Service Advisors for roles for an accommodation client in the L3 area of Liverpool.  We are looking for people who are passionate about delivering outstanding customer service. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every...