Hotel Night Team Leader

3 days ago


Windsor, United Kingdom Merlin Entertainments Group Full time

**Hotel Night Team Leader**
**Location**:Legoland Windsor, SL4 4AY
**Hours**:Fully Flexible; covering a 4 on 4off shift between the hours of 19:30-07:30
**Pay**: £9.50ph + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
Contract: Permanent Variable Contract

We are currently recruiting for Hotel Night Team Leader at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

Reporting to the Hotel Reception Manager the Hotel Night Team Leader will be responsible assisting with the operational duties and oversee the hotel to ensure that it is running effectively and efficiently and addressing any issue as they arise.

**What the job of Hotel Night Team Leader will involve**
- **
**Leading the Hotel Nights team to inspire excellent customer service delivery within the hotel.
- To be able to perform all duties carried out by the team throughout the night.
- Act as incident controller to provide support and recovery to the Hotel.
- Ensure that the Hotel is handed over clean and presentable each morning ready for operation.
- Maximise service delivery standards and cleanliness.
- Ensure all cleaning is carried out and monitored according to the cleaning specifications for the hotel ensuring cleaning schedules are completed nightly.
- Ensure all Health and Safety documentation is recorded and up to date and a suitable filing system is in place
**We are looking for the following skills and experience**:

- **
**Experience of carrying out a Coordinator, duty manager, team lead role or equivalent within a hotel environment
- Have a passion for delivering excellent service, always having a bright smile regardless of the weather
- A willingness to learn and develop your skills
- Have passion for our brand
- Have a keen eye for detail
- Want to work in a unique environment where no two days are the same
- Be able to clearly communicate to our guest and your colleagues
- Most importantly have fun at work to create memorable experiences
**Benefits of joining the LEGOLAND Windsor Resort**:

- **
**20 days holiday plus 8 Bank holiday days (pro rated)
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing Training & Development
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants
- 40% discount online off LEGO, and much more

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.



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