Technical Controller
2 weeks ago
Are you knowledgeable about vehicle maintenance and repair? Want to put that knowledge into practice in a friendly and supportive environment? Fancy working for a Glassdoor top 50 employer?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a **Top 50 Inclusive employer**, and we're number 11 in **Glassdoor's Top 50 Employer** list.
What does the role involve?
Working in our operations team, you'll be using your expert technical knowledge and experience to monitor and approve work quotations from our network of supplier garages and dealerships. You will draw upon your experience, in addition to data about each vehicle, such as usage and history, along with company guidelines to assess whether jobs quoted for are needed, suitable for the problem reported, and priced appropriately. You'll be approving up to 100 jobs per day depending on the complexity of the jobs you're reviewing. You will deal with some phone calls but the majority of communications you will have with suppliers will be via our online system.
**Some of your key duties will include**:
- Providing an efficient and courteous service to customers and suppliers alike
- Reviewing and authorising jobs through 1link
- Where appropriate, querying a job or price with a supplier, and negotiating to find a more suitable resolution
- Making recommendations for improvements to process, both internally and with suppliers
What are we looking for?
You're incredibly knowledgeable about vehicle maintenance and repair, and have a broad knowledge from basic mechanical issues, right through to more complex problems that may require the use of advanced fault-finding tools. You can build rapport with suppliers in dealerships and garages, and you're also comfortable working in a more corporate environment.
Having knowledge or experience with HGV's will be advantageous but not essential.
**Also, we're looking for the following**:
- Knowledge of vehicle mechanics, maintenance, and repair
- Good computer skills, and the ability to learn new systems and processes quickly
- Able to work on your own initiative
- Great problem-solving skills
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
**#LI-Hybrid
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