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Infrastructure & Operations Manager
3 months ago
- Sets the mission, vision, and strategy of the I&O organisation to maximize the success of business and IT enterprise initiatives.
- Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
- Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.
- Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
- Creates and aligns an I&O value map by linking targeted business outcomes with the future- state business capabilities required to achieve them.
- Drives alignment of I&O strategies to the organization’s environmental, social and governance
- Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within Creates a culture of continuous cost optimisation.
- Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related This includes delivery of a comprehensive IT asset management program.
- Collaborates with the Chief Information Security Officer (CISO) to ensure I&O contributes to, embraces, and applies security strategy.
- Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.
- Extensive IT Infrastructure experience, ideally within a multi-site/multi-branch environment with a Head Office (Manufacturing, Retail, Distribution, etc)
- A least 2 years of previous experience managing the day-to-day IT Operations of a medium to large customer-facing organisation.
- A proactive, hands-on all rounder who combines a highly technical skillset with the ability to lead technical teams.
- Significant experience of leading enterprise scale infrastructure transformation, including planning, designing and building solutions that are aligned to strategic objectives.
- Experience as a key contributor to a large-scale IT improvement program and knowledge of the associated challenges, is essential
- Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
- Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
- Evangelizing and implementing transformational initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale.
- Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
- Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
- Ability to build consensus, make decisions based on many variables, and gain support for major
- Self-starter who self-assesses and solicits feedback from others to improve their performance. Experience developing strategies to leverage fusion teams that embrace business technologists
- Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
- Delivery of hybrid working excellence to improve customer and user experiences Developing staff including coaching, mentoring and performance management. Maximizing effectiveness of nearshore / offshore resource models