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Helpdesk Operator
4 months ago
HRGO are currently recruiting a Helpdesk Operator to start immediately for our client in the Blackburn area.
Duties will include:
- Schedule PPM and reactive works to the correct skilled engineers, ensuring contractual KPI's are met
- Logging jobs direct from the customers and assigning jobs on our CAFM systems
- First point of contact for engineers and Contract Managers regarding queries
- Ensure CAFM systems are up to date at all times, extracting key information when requested
- Assisting in general office administration duties
- Co-ordination of engineer's workload
- Recording of events and service failures, chasing and completion of calls, production of Work Request Failures, liaising with internal and external customers.
Working hours will be Monday to Friday 08:00 - 17:00
Pay rate is £10.47
This will be a temporary ongoing contract with the potential to turn permanent.
Immediate starts available.