Multilingual Technical Customer Support
3 weeks ago
**As a Multilingual Technical Customer Support Representative, you will**:
- Problem solve with the customers in **English and French** to bring about a speedy resolution to their enquiries
- Maintain detailed history on the Call Management System of all issues reported to customer support
- Achieve agreed targets (KPIs) and deliver excellent customer service
- Decide how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution
- Develop allocated projects designed to raise efficiency within the department, and overall customer satisfaction
**Requirements**:
- ** Strong literacy in English & German and French**:
- Able to commute to Blackburn office
- Minimum two-year helpdesk experience
- A good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
Base Range: £26,500 - £27,900 + Bonus Eligible
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
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