Switchboard Operator

**Job Title: Switchboard Operator**

**Reference**:93486

**Hours**: 21 hours per week (nights)

**Pay Grade**: AfC Band 2 - £22,383 per annum pro rota

**Location**: Royal Bolton Hospital

We have an exciting opportunity for a **_Switchboard Operator _**to join our team on a **_permanent basis_**.** This position is well-suited to a hard working individual with a customer focused approach and is looking to gain experience within a healthcare environment

**Job Role**:

- To be responsible for receiving and forwarding incoming external and internal calls from patients, staff and clients via the windows-based switchboard console.
- Assist in the smooth operation of the hospital by ensuring the provision of a high quality and responsive communications service to our staff, patients and customers.
- Monitoring of alarms and dealing with emergencies.
- Covering for staff who are absent from duties to support a 24/7 service.
- Programming, issue, testing and recording of bleeps, ensuring correct type of bleep is issued.
- Responding to urgent and non-urgent alarms and follow the already agreed procedures.
- Act as the first point of contact in respect of the procedure for visitors and out patients who become sick or ill on site.

**Qualifications, Experience and Skills**:

- Basic general education
- Customer Service Experience
- Knowledge of Bolton Hospital and the NHS
- Excellent telephone manner
- Able to work under pressure

**Why work for IFM?**

Integrated Facilities Management (iFM) Bolton Ltd is a wholly owned subsidiary of Bolton NHS Foundation Trust. We provide facilities management services at the Royal Bolton Hospital and the surrounding community health centres. Most inpatients will come into contact with iFM Bolton staff during their stay through our various services.

Our company is one built with local people at the heart of everything we do. Our services ensure the smooth running of the health care services within the community of Bolton. Our colleagues are dedicated professionals who share a passion to provide the best service possible. If you want to work for a company that makes a difference, supports the local community and is the backbone of vital services within healthcare, then look no further.

**Benefits**:

- NHS discounts
- Car leasing scheme
- Death in service
- Career progression opportunities

For full details regarding this role please view the job description and person specification.

**Interview date**:week commencing 15 July 2024