Tesco Colleague

About the role

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

**Customers are at the heart of everything we do.**

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.
- Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
- You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
- Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

You will be responsible for
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly
- Having a key role in supporting our colleagues by processing changes to personal and job information as well as amendments to hours worked so that all colleagues are paid accurately and on time
- Updating the system with all schedules to reduce exceptions by pre-booking all approved holidays, Bank Holidays, Personal Days and other pre-bookable absences and maintaining pay accuracy; reviewing reports to ensure pay is accurate and taking action as necessary
- Understanding the different types of contracts and ensure that all colleagues are set up with the correct contract type; action any joiners, movers or leavers correctly, when notification is received
- Provide assistance to Team Managers to resolve complex pay queries, contacting the Query Management Team where necessary
- Ensure all payroll routines conform to the general data protection regulations (GDPR).
- Comply with GDPR, code of business conduct and ensure all data and user names/passwords are secure at all times.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
- Working across the store in our service, picking and replenishment areas where required.

You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Be able to work independently and well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented and ready to be a brand ambassador

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

**We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click **here**.**

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Get 10% off and 15% at pay day weekends - save up to £1,500 a year with your Colleague