Advice and Quality Support Supervisor

3 weeks ago


Ipswich, United Kingdom Citizens Advice Full time

**Position**: Advice and Quality Support Supervisor

**Location**: Ipswich

**Closing date**: 22 May 2023

**Role details**:
Job title: Advice and Quality Support Supervisor

Location: Ipswich

**Salary**: 24,150.00

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

Closing time: 23:59

We are looking for an enthusiastic and well-organised person to join our expanding Core Generalist Advice Team as an Advice and Quality Support Supervisor. This vital role supports the core team of volunteer Generalist Advisers on the front line of supporting the local community. Our volunteer workforce are essential to our service they require coaching and support as they train to be advisers, encouragement and constructive feedback to ensure they meet our Quality Standards. To coach advisers on a 121 basis to support a high standard of Case Management through relevance of advice, case administration and a high degree of accuracy with system coding (ie use of Funder and Advice Inquiry Codes, Potential Evidence Flags etc). To share insights through participation in Quality Reviews with Senior team peers and to support the Core Team Manager in the execution of any ‘Quality of Advice’ related actions. To support ongoing training through the identification, development and delivery of ‘fit for purpose’, timely and relevant advice based training for Core/Generalist advisers.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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