Front Office Supervisor

4 months ago

Coventry NampW Satellite Villages, United Kingdom Manor Hotel Meriden Full time

Job Advert

**The Manor Hotel **is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

We have an exciting opportunity for an experienced Front Office Supervisor to join our hotel; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

We are looking for a passionate Front Office Supervisor; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

**Main duties and responsibilities**:

- Support the Front Office Manager in delivering quality of service and delivery of all services and facilities across the hotel.
- Conduct formal and informal liaison with other departments, supervisors and team members on operational matters.
- Support team members to collectively ensure achievement of Key Performance Indicators (KPI) and targets in all areas.
- Conduct regular team meetings with team members to discuss agreed areas of operational focus including service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Ensure standard operating procedures (SOPs) are developed and implemented, and ensure compliance with SOPs during routine operational checks.
- Develop, in partnership with team members service improvement and action plans arising from audits and/or observations.
- Co-ordinate service between departments for the smooth and efficient operation of each hotel.
- Establish guest satisfaction data and develop, with team members, appropriate improvement plans to address any shortfalls in service quality and/or delivery standards.
- Take an active role in evolving solutions and interventions in partnership with Marketing, Sales & Reservations and others to enable positive business growth.
- Monitor and maintain operation & overhead costs to maintain maximum revenue to the Company.
- Lead and manage the operational activities of staff working across the department.
- Support the Front Office Manager on all staff matters, including recruitment, retention, employee relations, training & development, career development, and reward & recognition.
- Provide feedback and support development to all staff at hotel to recognise, incentivise and reward high performance.
- Identify staff training and development needs, where appropriate or immediately intervene to generate service, quality or staff improvement.
- Proven experience in front office with excellent problem-solving capabilities
- Excellent managerial skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry

**The Essential Skills**:

- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Well organised and structured in your approach

**The Desirable Skills**:

- Confident personality with presence
- Engaging and the ability to inspire
- Forward Thinking

  • Front Office Supervisor

    3 months ago

    Coventry, United Kingdom Windmill Village Hotel, Golf Club & Spa Full time

    Job Advert The Windmill Village Hotel, Golf Club & Spa is a vibrant and dynamic family business situated on the A45 as you leave Coventry towards Birmingham. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Manor Hotel - Marco Pierre White Steakhouse Bar & Grill. We have an exciting opportunity for an...

  • Security Officer

    3 months ago

    Coventry, United Kingdom ISS Security Facilities Full time

    **Location** Parcelforce Coventry **Pay Rate** £10.85 per hour **Shift Pattern** Wednesday to Sunday -07:00/19:00hours (Flexible working hours will be desirable) **Contracted Hours** 60 per week **Job Type** Permanent FT **Job Overview** A dedicated site based officer to work at a large distribution hub near Coventry Airport Working nights...

  • Front Office Receptionist

    3 months ago

    Coventry, United Kingdom Quality Hotel Coventry Full time

    We have a fantastic opportunity for a receptionist to join the team at Quality Hotel Coventry, Allesley. We are a 3* Hotel with 80 Bedrooms, Restaurant, Bar, Meeting, Function Rooms and Leisure Suite. We are currently looking for a Full Time receptionist. Reporting to the front of house manager, your prime function will be to deliver the highest standards...

  • Front Office Receptionist

    3 months ago

    Coventry, United Kingdom Quality Hotel Coventry Full time

    We have a fantastic opportunity for a receptionist to join the team at Quality Hotel Coventry, Allesley. We are a 3* Hotel with 80 Bedrooms, Restaurant, Bar, Meeting, Function Rooms and Leisure Suite. We are currently looking for a Full Time receptionist. Reporting to the front of house manager, your prime function will be to deliver the highest standards...

  • Front Office Manager

    2 days ago

    Coventry, Coventry, United Kingdom Valor Hospitality Europe Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to lead our front office team and drive exceptional guest experiences. As a key member of our hotel operations team, you will be responsible for overseeing the front desk, managing staff, and ensuring seamless guest interactions.Key ResponsibilitiesLead and manage the front...

  • Front Office Manager

    2 days ago

    Coventry, Coventry, United Kingdom Valor Hospitality Europe Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to lead our front office team and drive exceptional guest experiences. As a key member of our hotel operations team, you will be responsible for overseeing the front desk, managing staff, and ensuring seamless guest interactions.Key ResponsibilitiesLead and manage the front...

  • Night Manager

    4 days ago

    Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full time

    Job DescriptionJob Title: Night Manager - Front Office OperationsCompany: Klarent Hospitality LimitedLocation: UK and IrelandJob Type: Full-timeJob Category: Hotel ManagementJob SummaryWe are seeking a highly motivated and experienced Night Manager to join our Front Office team at Klarent Hospitality Limited. As a Night Manager, you will be responsible for...

  • Night Manager

    3 days ago

    Coventry, Coventry, United Kingdom Klarent Hospitality Limited Full time

    Job DescriptionJob Title: Night Manager - Front Office OperationsCompany: Klarent Hospitality LimitedLocation: UK and IrelandJob Type: Full-timeJob Category: Hotel ManagementJob SummaryWe are seeking a highly motivated and experienced Night Manager to join our Front Office team at Klarent Hospitality Limited. As a Night Manager, you will be responsible for...

  • Front Office Manager

    6 days ago

    Coventry, Coventry, United Kingdom Valor Hospitality Europe Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to lead our hotel operations and deliver exceptional guest experiences. As a key member of our team, you will be responsible for driving standards, managing the front office team, and ensuring seamless guest interactions.Key ResponsibilitiesLead the front office team to achieve...

  • Front Office Manager

    6 days ago

    Coventry, Coventry, United Kingdom Valor Hospitality Europe Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to lead our hotel operations and deliver exceptional guest experiences. As a key member of our team, you will be responsible for driving standards, managing the front office team, and ensuring seamless guest interactions.Key ResponsibilitiesLead the front office team to achieve...

  • Front Office Manager

    2 weeks ago

    Coventry, United Kingdom Valor Hospitality Europe Full time

    Front Office Manager - Coventry 29,400.00 per Annum, 40 hours per Week (5 days).We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be...

  • Front Office Manager

    1 week ago

    Coventry, United Kingdom Valor Hospitality Europe Full time

    Front Office Manager - Coventry 29,400.00 per Annum, 40 hours per Week (5 days).We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be...

  • Corporate Security Officer

    3 weeks ago

    Heathrow Villages, United Kingdom MH Recruitment Full time

    MH-Recruitment is a dynamic and expanding organization that prioritizes the professional growth of its employees within a collaborative and fast-paced environment.We specialize in tailored recruitment solutions that cater to the unique requirements of our clients, guiding them through every phase from initial planning to onboarding and integration.Our...

  • Supervisor

    3 months ago

    Coventry, United Kingdom Las Iguanas Full time

    Areyou a Keyholder/Supervisor seeking a fun environment,working alongside passionate people, in a generous and consistent company?  Then Hola ourway…  WhyIguanas? 50% Employee Discount25% Friends and Family DiscountWe Care program including: 24/7 virtual GP, second medical opinion, mental health support and counselling, Get Fit...

  • HGV Workshop Supervisor

    4 months ago

    Coventry, United Kingdom Kemp Recruitment Full time

    Job Role:       HGV Workshop Supervisor Location:       Coventry Pay:                £44,000 OTE £50,000 Hours:            M-F 6am-4pm / 7am- 5pm Benefits         25 days holiday + all bank holidays, overtime paid at 1.5 X – 2 X, pension, free onsite parking, excellent ongoing training, 2 x 30 minute breaks,...

  • Supervisor

    3 months ago

    Coventry, United Kingdom STS Tyre Pros Full time

    **The role** Our Supervisors support the Centre Manger with the day to day operation of a busy Centre as well as delivering great customer service and providing leadership support to inspire and motivate a team. **Skills & experience**: - It’s very likely that you’ll come from the automotive industry, probably fast-fit, though we would consider other...

  • Front Desk Associate

    7 days ago

    Coventry, Coventry, United Kingdom CBS Arena Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at CBS Arena. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Provide warm and...

  • Front Desk Associate

    6 days ago

    Coventry, Coventry, United Kingdom CBS Arena Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at CBS Arena. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.Key Responsibilities:Provide warm and...

  • Warehouse Supervisor

    1 month ago

    Low Fell & Chowdene, United Kingdom Extension Recruitment Full time

    Our client, a successful North East Manufacturer, is currently looking for a Warehouse Supervisor to join them on a full time, permanent basis.This Warehouse Supervisor role is a fantastic opportunity to join a small warehouse team and work closely with the Warehouse Manager to support the manufacturing and installation plans. This is a great opportunity to...

  • Senior Security Supervisor

    3 months ago

    Coventry, United Kingdom Carlisle Support Services Full time

    **Do You Want To Make A Difference? Would you like to be part of something interesting that challenges your capability?** We are seeking a dedicated **Senior Security Supervisor** for our client in Coventry. Here at Carlisle Support Services we deliver on our promises through the work of our excellent staff and therefore, if you have the passion, a great...