Service Support Officer

1 month ago

Dorchester, United Kingdom Dorset Councils Full time

Are you looking for an exciting opportunity to help drive change and be part of a new service? If so, then a fantastic opportunity has arisen to join the Children’s Services Business Support Team. We have a vacancy based within our Dorchester Locality Business Support Team. The post is fixed-term, running until 31st March 2025. While the post is based within our Dorchester Locality, the post will support all localities across Weymouth, Blandford, Sturminster, Ferndown, and Wareham.

The concept of **Safeguarding Families Together** is to embed specialist adult service workers alongside children’s social workers, with an approach to keeping children safe in the family home. It is based on ‘whole family working’ to meet both child and adult needs by working together and sharing information between professionals to provide the right support when they require it.

One of the key concepts is Group Case Supervision, whereby the multi-disciplinary team comes together to review progress, discuss outcomes, and agree on next steps.

In Business Support we are modern and forward-thinking, and within that, we embrace being digitally focused and offering a valuable resource for those providing services to help improve the lives of children and young people living in Dorset.

We work as one team, energising, challenging, and inspiring each other every day. We openly support and develop each other, going out of our way to offer knowledge, time, and practical help. That means working collaboratively, sharing our expertise, and celebrating individuality and diversity through our employee networks.

This post offers the flexibility of working in a hybrid way, providing support based in both the locality offices as well as working from home, while maintaining an effective team ethic with daily huddles to catch up and pass on any information, as well as using Microsoft Teams to communicate throughout the day, providing a network of support within the Business Support team.

**Hybrid work** is a flexible working model now adopted by Dorset Council where employees work partly in the physical workplace and partly remotely, either at home or from another workspace. This role will, at times, require a physical presence in the office. However, this will not require the whole team to be in the office every day, enabling the business support team to work on a flexible rota basis. Your work pattern would be shaped around business/service needs and sickness/annual leave cover etc.

We are invested in the continuous improvement and development of our staff, providing full training for the position, training in the variety of computerised systems we use, as well as collaborating in a range of areas such as Social Care, SEN, and Early Help. Working for Dorset Council also offers opportunities for career progression, with working in Business Support providing an excellent start as you will be collaborating with several areas across Children’s Services.

For further information, please contact Amy Rowbotham at 01305 228478.

This is a full-time role - 37 hours per week.

This role is fixed-term until 31 March 2025.

This post requires significant travel, and you may be required to travel between locality offices. You must have a vehicle (or transport we deem suitable) available for use as needed.

This role is UK-based, and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

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