Service Support Officer

2 weeks ago

Dorchester, United Kingdom Dorset Councils Full time

Organisation
- Dorset Council
- Location
- Dorchester, United Kingdom
- Reference
- 61059335
- Occupational group
- Business, Policy & Administration
- Salary details
- £23,500 - £23,893
- Job term
- Full Time
- Appointment type
- Fixed Term
- Contact
- Amy Rowbotham
- Contact telephone
- 01305 228478
- Closing Date
- 18 February 2024 11:00 PM

**Service Support Officer (Fixed Term until 31 March 2025)**:
**37 hours**:
**Salary £23,500 - £23,893**:
County Hall, Dorchester, combined with home-working

**What’s in it for you**:
Are you looking for an exciting opportunity to help drive change and be part of a new service. If so, then a fantastic opportunity has arisen to join the Children’s Services Business Support Team. The post will be based within our Locality Business Support team in Dorchester, based at County Hall on a temporary basis until 31 March 2025.

The concept of Safeguarding Families Together is to embed specialist adult service workers alongside children’s social workers, with an approach to keeping children safe in the family home. It is based on ‘whole family working’ to meet both the child and adult needs by working together and sharing information between professionals to provide the right support when they require it.

One of the key concepts is Group Case Supervision, whereby the multi-disciplinary team come together to review progress, discuss outcomes, and agree next steps.

In Business Support we are modern and forward thinking and within that, we embrace being digitally focused and offering a valuable resource for those providing services to help improve the lives of children and young people living in Dorset.

We work as one team, energising, challenging, and inspiring each other every day. We openly support and develop each other, going out of our way to offer knowledge, time, and practical help. That means working collaboratively, sharing our expertise, and celebrating individuality and diversity through our employee networks.

This post offers the flexibility of working in a hybrid way providing support based in both the Locality Offices, as well as working from home, whilst maintaining an effective team ethic with daily huddles to catch up and pass on any information, as well as using Microsoft Teams to communicate throughout the day providing a network of support within the Business Support team.
Hybrid work is a flexible working model now adopted by Dorset Council where employees work partly in the physical workplace, and partly remotely - either at home or from another workspace. This role will at times require a physical presence in the office. However, this will not require the whole team to be in the office every day, enabling the business support team to work on a flexible rota basis. Your work pattern would be shaped around business/service needs/sickness/annual leave cover etc.

We are invested in the continuous improvement and development of our staff, providing full training for the position, training in the variety of computerised systems we use, as well as collaborating in a range of areas such as Social Care, SEN, and Early Help. Working for Dorset Council also offers opportunities for career progression with working in Business Support providing an excellent start as you will be collaborating with several areas across Children’s Services.

**What you can expect to be doing**:

- This position will be a key role within the Safeguarding Families Together teams. The new service is a team of multi-disciplinary professionals wrapping around children and families to provide support for the family. Functions of the role include, but are not limited to:

- Attend the group supervisions in person or virtually as required. During the supervisions you will take notes of actions and summarise the discussion for the more high-risk cases. You will add notes to a case management system and maintain accurate work streams.
- Manage meeting schedules, book rooms and check attendees’ availability.
- Capture referrals from all adult practitioners, to ensure all high to low harm families are prioritised for a service and organise referrals for the weekly Allocations meeting.
- Manage and respond to the SFT mailbox, and ensure any urgent matters are forwarded to a senior manager to follow up.
- Contribute to smooth process for communication between stakeholders and Senior Managers and Head of Service.
- Working closely with other business support colleagues to ensure a consistent approach and service delivery model is maintained.
- Work in compliance with statutory obligations e.g., Data Protection
- Maintain data, gather and manage project information, and ensure data quality including collection and reporting processes, using Excel to track workflows.
- Develop and maintain working relationships with colleagues, partners and other multi-agency professionals, and function as a point of contact.
- Digital working and provision of ‘virtual’ support - the service ha

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