Emergency Department Patient Co-coordinator

5 months ago


Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

The Emergency Department has a very busy reception that provides a 24 hour reception and administration service and postholders will be required to undertake a shift pattern of hours in order to fulfil this. Working in two main areas of the ED Department, postholders will undertake the responsibilities associated with a full reception service for the main department.You will be expected to deal with all patients arriving at the hospital via GP surgeries, 111 service, Ambulance or self-referral. The Patient Reception Co-ordination role is to ensure the effectiveness of patient flow in the department. Liaise closely with the nurse in charge to release clinical staff from non-clinical duties. These roles are inter-dependent of one another. Postholders will ensure that all patients, other visitors and staff are dealt with in a professional and helpful manner; handle all associated administrative tasks in an effective manner; manage the process of patient transit time within the ED Department, liaising with clinical staff, site management team, wards and support services; providing a pivotal role in supporting the commitment of ensuring all patients are either admitted, transferred or discharged from the ED Department within 4 hours of arrival (NHS targets) and where necessary, actively trouble shooting potential delays and problems. You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.



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