Emergency Department Patient Co-coordinator
7 days ago
The Emergency Department has a very busy reception that provides a 24 hour reception and administration service and postholders will be required to undertake a shift pattern of hours in order to fulfil this. Working in two main areas of the ED Department, postholders will undertake the responsibilities associated with a full reception service for the main department.You will be expected to deal with all patients arriving at the hospital via GP surgeries, 111 service, Ambulance or self-referral. The Patient Reception Co-ordination role is to ensure the effectiveness of patient flow in the department. Liaise closely with the nurse in charge to release clinical staff from non-clinical duties. These roles are inter-dependent of one another. Postholders will ensure that all patients, other visitors and staff are dealt with in a professional and helpful manner; handle all associated administrative tasks in an effective manner; manage the process of patient transit time within the ED Department, liaising with clinical staff, site management team, wards and support services; providing a pivotal role in supporting the commitment of ensuring all patients are either admitted, transferred or discharged from the ED Department within 4 hours of arrival (NHS targets) and where necessary, actively trouble shooting potential delays and problems. You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.
Represent the ED Department by acting as the first point of contact to anyone visiting or contacting ED, including providing information and advice to patients, visitors and staff, being mindful of patient confidentiality; provide special assistance to those with communication difficulties e.g. non-English speaking, hard of hearing etc.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
- Represent the ED Department by acting as the first point of contact to anyone visiting or contacting ED, including providing information and advice to patients, visitors and staff, being mindful of patient confidentiality; provide special assistance to those with communication difficulties e.g. non-English speaking, hard of hearing etc.
- Read and update the Reception Communication Diary at the commencement of each shift and use it as a communication tool for self and colleagues.
- Arrange patient transport for patients on discharge home or transferring to another hospital. Ascertain type of transport and patient’s destination.
- Act at the ED Staff Base as the first point of contact to anyone visiting or contacting the Staff Base, including providing information and advice to patients, visitors and staff being mindful of patient confidentiality; directing visitors to appropriate areas as required, provide special assistance to those with communication difficulties e.g. Non-English speaking, hard of hearing etc.
- To advise the Overseas Team of any overseas patients to enable the Trust to invoice the patient and recoup cost.
- Provide a patient co-ordination and administrative service to all members of the multi-disciplinary team to maintain patient flow, in particular working directly with the Nurse In Charge to ensure a coordinated approach.
- Ensure close communication with colleagues working in the Reception area: informing them of expected resuscitation, trauma or accepted patients by other specialties, giving any patient details etc so that information is ready and treatment is not delayed on patient arrival.
- Use bleep syste
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