Customer Service/ Collections Advisor

6 months ago


London, United Kingdom Contact Centre Recruitment Full time

**Customer Service/ Collections Advisor**
- Salary: £27,500 - £30,000 _

**Bonus**: Discretionary performance related bonus scheme (capped at 10% annual base salary) following probation, paid quarterly.

Full-time, Office-Based, _**Monday to Friday, 9:00 AM - 5:30 PM**_

**Client Brief**
- Our client launched in 2016 to provide vehicle financing on a flexible basis for Ride-Hailing drivers and they at the forefront of the electric vehicle revolution - and their mission is to make electric vehicles accessible - starting with the ride-hailing market (e.g. Uber and Bolt and Rent-To-Buy._
- Our _**Customer Experience**_ _and Collections Agents are key to our business. As the point of contact for our customers in relation to payments, both reactively in terms of any payments-related questions and proactively in terms of debt collections, you will be responsible for maintaining a high level of customer satisfaction and ensuring timely collections from our customers, both from our live customers and from those customers who plan to terminate their contract._

**Your Responsibilities**:

- Provide excellent customer service to our customers, addressing inquiries and resolving issues promptly.
- Manage collections activities, ensuring timely payments and reducing delinquency rates.
- Develop and implement customer service and collections strategies to improve overall customer experience and maximize collections efficiency.
- Work closely with internal teams to identify and resolve customer-related issues.
- Maintain detailed and accurate customer account records, actioning transactions, and processing customer payments.
- Identification of customer vulnerability, providing the appropriate support
- Compliance with FCA, TCF, AML, GDPR & PCI guidelines

**Requirements**:

- A friendly personality and at least 2 years customer service and collections experience.
- Excellent organisation, communication (oral and written) and interpersonal skills.
- Strong negotiation and influencing skills (including in relation to payment plans/settlements)
- Problem solving skills - the ability to work with customers to find mutually agreeable solutions.
- Proficient in using MS Office (including Excel) and CRM software.

**Nice-to-have skills/knowledge**:

- Experience in FCA regulated debt collection processes.
- **Benefits**_
- Bonus: Discretionary performance related bonus scheme in place (capped at 10% annual base salary) following probation, paid quarterly.
- Pension: Statutory pension scheme.
- Holiday: 20 days per year plus bank holidays.

**Job Types**: Full-time, Permanent

**Salary**: Up to £30,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person



  • London, United Kingdom Loans 2 Go Full time

    **Company**: Loans 2 Go Ltd **Role**: Customer Service and Collections Advisor **Salary**: Competitive **Start Date**: Immediately **Duration**: Permanent with advancement opportunities **Company Overview**: **We are Loans 2 Go.** Our mission? To provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, United Kingdom HSS Hire Group Full time

    **Click & Collect Advisor** **HSS Hire Heathrow** **Permanent, full time** **Monday - Friday 06:00 - 15:00 & Alternating Saturdays 07:00 - 18:00** Were not your average tool hire company. Were innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. Were...

  • Service Advisor

    2 weeks ago


    London, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – ChingfordOur client, a main dealership in Chingford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Monday to Friday 8 till 6 and every other...


  • London, United Kingdom HSS Hire Group Full time

    **Click & Collect Advisor** **HSS Hire Bootle** **Permanent, full time** **Monday - Friday 6am to 3pm & Alternating Saturdays 7am to 6pm** We’re not your average tool hire company. We’re innovative and pioneering revolutionising the industry through the very latest in technology so that we can continue to go above and beyond for our customers. We’re...


  • London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • London, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • London, United Kingdom Covise.org Full time

    **Job purpose**: We have partnered with several UK and international universities to launch a new online education platform. We are looking for 3 customer service representative/advisor to join our global customer service team to help us manage queries from students, lecturers and other academic staff members. The role is pivotal in helping on-board clients...


  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    We are recruiting for an Expert Mortgage Advisor to join our team at Online Mortgage Advisor. As an advisor, you will be responsible for providing high-quality advice to clients on various types of mortgages and protection products.You will need to have a minimum of 2 years of mortgage advisory experience and be fully CeMap qualified. We are looking for...

  • Customer Service

    7 months ago


    London, United Kingdom Funding Circle UK Full time

    **The role** The Collections & Recoveries team carry out all debt collection procedures with their own unique approach that is defining the collections culture in the peer-to-business market. **Who are we?** Our mission is to build the place where small businesses get the funding they need to win. 99% of businesses are small businesses! And in most cases...


  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    Join Our TeamWe are looking for experienced mortgage advisors to join our team at Online Mortgage Advisor. As a Senior Financial Advisor, you will be responsible for providing high-quality mortgage advice to clients across the UK.Estimated Salary: £45,000 - £65,000 per annum (dependent on experience and qualifications)Company OverviewWe are a...


  • West London, United Kingdom NRS Healthcare Full time

    **Role**: Customer Service Advisor **Location**:London West **Salary**:£23,400 - £26,100 pa **Hours**:Full Time 42.5 hrs per week, between Monday - Saturday 08:00am - 20:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision...


  • London, United Kingdom Black & White Full time

    197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...


  • London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,000 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...


  • London, Greater London, United Kingdom CV-Library Full time

    Are you a motivated and results-driven individual looking for a challenging opportunity? We are seeking a talented Service Advisor to join our team at a main dealership in Ruislip.The ideal candidate will have experience in a similar role and be able to effectively communicate with customers. As a Service Advisor, you will be responsible for ensuring...


  • London, United Kingdom Netbox Recruitment Full time

    Customer Service Advisor **Salary**: £22,000-£25,000 Location Orpington Hours: Monday - Thursday 8:45am-5:30pm Friday 8:45am - 5pm My exclusive client based in Orpington is looking to recruit a Customer Service Advisor into their Customer Success Team. You will be joining a well-developed company where retention is so high people haven't left for over...


  • London, United Kingdom Global Twenty4 Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...