Customer Service and Collections Advisor

2 weeks ago

London, United Kingdom Loans 2 Go Full time

**Company**: Loans 2 Go Ltd
**Role**: Customer Service and Collections Advisor
**Salary**: Competitive
**Start Date**: Immediately
**Duration**: Permanent with advancement opportunities

**Company Overview**:
**We are Loans 2 Go.** Our mission? To provide lines of credit to those who have been neglected by mainstream lenders.

We are growing and adapting fast. Approaching 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and the business has transformed from a traditional high-street lender to a multi-channel, online loan provider.

We are regulated by the Financial Conduct Authority (FCA) and we take that seriously. We understand the importance of providing fair and transparent products and services as the key to unlocking a prosperous future for the business. We will continue to adapt, improve, and implement changes where required to improve our people, the business, and the overall quality of our customer experience.

**The Role**:
The Customer Service and Collections Advisor’s (CSCA) primary function, within a larger Collections Team, is to optimise the customer experience through proactive and effective customer engagement while combining top-class customer service, negotiation, and rapport building. Through these evidenced skill sets, a CSCA will be able to set affordable, realistic payment plans for customers experiencing varying levels of financial difficulty while showing due care and diligence and adhering to regulatory and company guidelines.

**What you will be doing**:

- Partaking in a 4-6 week, in-house, onboarding and training scheme (GradBay) where you will be allowed to display your skills and learn about the business.
- Proving your understanding of our departmental approach to quality over quantity - putting customer experience and compliance first.
- Actively providing feedback to your line manager where you will be encouraged to suggest improvements to processes and float ideas for positive change.
- As well as receiving feedback, you will be encouraged to self-evaluate and identify your areas of development that your line manager can support you with.
- Putting into action what you learn.
- Handling calls with customers in a variety of financial situations and solving problems by being able to draw upon procedural knowledge and your own professional experience handling difficult conversations.
- Negotiating repayment plans and utilising your previous collections experience.
- Putting your stamp on the customer service you provide, drawing on your excellent track record and experience, as well as the guidelines and feedback provided to you.
- Carving your path to progression through the quality of work you deliver.

**What you need to do to succeed**:

- Related experience in account management - collections account management experience is a plus, but not a requirement, we can train you if you have the qualities to succeed (Bonus points for experience in regulated environments).
- A commitment to delivering exceptional customer service above all, every day.
- A solution-driven approach to problem-solving on every call, even under pressure.
- The ability to use your professional experiences to integrate into a diverse and equally talented workforce from day one.
- Demonstrate high standards of organisation and evidence abilities to meet deadlines and on-the-job demands daily.
- Start as you mean to go on; establish long-term reliability from the outset by being punctual and present when needed.
- Demonstrate procedural understanding by delivering quality work that meets strict compliance standards.
- Understand the needs of your colleagues and support them where needed. Be flexible, willing to assist and expect the same in return.
- Demonstrate true empathy in all aspects of the role.
- Drive to progress, learn and take control of your development, inside and outside of work.
- From day one, engage inquisitively with our Head of Learning and Development to learn and understand what Loans 2 Go represents and what we want to deliver.
- Ultimately, you will strive to deliver on the promises we make to our colleagues and customers.

**How we will help you succeed**:

- Provide comprehensive training in the form of 4-6 weeks in our GradBay-supported learning program.
- Continual, regular feedback on your progress and performance from your Team Manager.
- Annual Appraisal to recognise your achievements and map out your personal development.
- Job stretch to show off your skills and ability to progress.
- We will give you the freedom to be yourself, free of scripts, to be a real person helping real people.
- Provide clearly defined departmental goals and values to keep you moving in the right direction.

**Some benefits we offer**:

- Hybrid Working Scheme is available whereby eligible employees will be working from their UK homes and the office as and when requested to do so, as per the business needs.
- Performance-based bonus
- Up to 33 d

  • Customer Service and Collections Advisor

    4 weeks ago

    London, United Kingdom Loans 2 Go Full time

    **Company**: Loans 2 Go Ltd **Role**: Customer Service and Collections Advisor **Salary**: Competitive **Start Date**: Immediately **Duration**: Permanent with advancement opportunities **Company Overview**: **We are Loans 2 Go.** Our mission? To provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting...

  • Customer Service and Collections Advisor

    2 days ago

    London, Greater London, United Kingdom Loans 2 Go Full time

    Company: Loans 2 Go LtdRole: Customer Service and Collections AdvisorSalary: CompetitiveStart Date: ImmediatelyDuration: Permanent with advancement opportunitiesCompany Overview:We are Loans 2 Go. Our mission? To provide lines of credit to those who have been neglected by mainstream lenders.We are growing and adapting fast. Approaching 20 years of operation...

  • Customer Service and Collections Advisor

    2 weeks ago

    London, United Kingdom Loans 2 Go Full time

    **Company Overview**: **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and...

  • Service Advisor

    4 weeks ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Service Advisor

    2 days ago

    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...

  • Customer Service Advisor

    7 days ago

    London, United Kingdom Service Care Solutions Full time

    Job title: Customer Service Advisor Location: London (Hammersmith) Contract Type: Temp Salary: £21.48 umbrella p/hOur client is currently seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor. The successful candidate will be responsible for providing exceptional customer service to clients and...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    1 hour ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    3 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Collections Advisor

    2 months ago

    London, United Kingdom BDO Full time

    **Job description** BDO Regulatory Solutions are currently recruiting for a **Collections Advisors**to join our client, based in Cardiff/London. We are offering an initial **4-month contract starting ASAP, with the potential to go permanent** and an excellent day rate of **£125, PAYE.** **About the role**: Working as part of the Collections team, you...

  • Collections Advisor

    3 weeks ago

    London, United Kingdom BDO Full time

    **Job description** BDO Regulatory Solutions are currently recruiting for a **Collections Advisors**to join our client, based in Cardiff/London. We are offering an initial **4-month contract starting ASAP, with the potential to go permanent** and an excellent day rate of **£125, PAYE.** **About the role**: Working as part of the Collections team, you...

  • Customer Service Advisor

    6 days ago

    London, United Kingdom Service Care Solutions - Housing Full time

    Job title: Customer Service AdvisorLocation: London (Hammersmith)Contract Type: TempSalary: £21.48 umbrella p/hOur client is currently seeking a highly motivated and customer-focused individual to join their team as a Customer Service Advisor. The successful candidate will be responsible for providing exceptional customer service to clients and customers,...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom Grafton Recruitment Full time

    **Customer Service Advisor** Stratford Monday to Friday (Hybrid working 3 days in office, 2 days from home) 08:00 - 17:00 £25,000 - £30,000 **Overview**: Grafton UK is recruiting exclusively for a market-leading Logistics Company to source an enthusiastic Customer Service Advisor to join their fast-growing Customer service team in East London. **About the...

  • Customer Service Sales Advisor

    3 weeks ago

    London, United Kingdom Reed Business Support Full time

    CUSTOMER SERVICE SALES ADVISOR - **NORTH WEST** London Office based: Full Time, Permanent Hours of work: Monday - Friday 9.30am to 6pm **Salary**: up to £26,000 DOE Customer Service Sales Advisor You are passionate about delivering exceptional customer service. A great opportunity has arisen for a Customer Service Sales Advisor to join a fun and...

  • Customer Service Sales Advisor

    3 weeks ago

    London, United Kingdom Reed Business Support Full time

    CUSTOMER SERVICE SALES ADVISOR - **NORTH WEST** London Office based: Full Time, Permanent Hours of work: Monday - Friday 9.30am to 6pm **Salary**: Competitive DOE Customer Service Sales Advisor You are passionate about delivering exceptional customer service. A great opportunity has arisen for a Customer Service Sales Advisor to join a fun and friendly...

  • Customer Service Sales Advisor

    3 weeks ago

    London, United Kingdom Reed Business Support Full time

    **CUSTOMER SERVICE SALES ADVISOR**- **NORTH WEST** London Office based: Full Time, Permanent Hours of work: Monday - Friday 9.30am to 6pm **Salary**: £21,000 -£26,000 DOE **Customer Service Sales Advisor** You are passionate about delivering exceptional customer service. A great opportunity has arisen for a Customer Service Sales Advisor to join a fun...

  • Customer Service Advisor

    3 weeks ago

    London, United Kingdom Service Care Full time

    **Job Title**: Customer Service Advisor **Location**: London, Hackney E8 **Contract Type**: Ongoing temporary **Weekly Hours**: 35 Hours per week **Start Date**: ASAP Our client is looking for an experienced Customer Service Officer to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt...

  • Customer Service Advisor

    2 months ago

    London, United Kingdom Igloo Full time

    **Customer Service Advisor** **PAYE Rate: £24,000 - £25,000p/a** **The Role**: As a Customer Service Advisor, you will be responsible for but not limited to: - Liaising with customers and insurance companies via phone and in person - Arranging non-fault hire vehicles - Booking vehicles in for repair and updating customers on repair status - Arranging...

  • Customer Service Advisor

    3 weeks ago

    London, United Kingdom Igloo Full time

    **Customer Service Advisor** **PAYE Rate: £24,000 - £25,000p/a** **The Role**: As a Customer Service Advisor, you will be responsible for but not limited to: - Liaising with customers and insurance companies via phone and in person - Arranging non-fault hire vehicles - Booking vehicles in for repair and updating customers on repair status - Arranging...