Customer Service Advisor
5 months ago
**Job purpose**:
We have partnered with several UK and international universities to launch a new online education platform. We are looking for 3 customer service representative/advisor to join our global customer service team to help us manage queries from students, lecturers and other academic staff members. The role is pivotal in helping on-board clients at this critical phase of the platform launch.
**Responsibilities include**:
- Managing customer accounts: proactively reaching out to clients to ensure they are having no issue with the product and reporting any problems they have.
- Generating reports on customer satisfaction, and collecting data using spreadsheets
- Collaborating with other customer service staff to coordinate and share workload
- Attend remote meetings with marketing and product staff to help inform on product strategy.
**The person**:
- Experience in customer service particularly in either online products global client base
- Strong English communication skills and also desirable to have multilingual skills (our client universities include a significant cohort of Arabic and Turkish speakers, but almost all can also communicate in English)
- Demonstrate adaptability in meeting customer needs, ability to deal with conflicting priorities and remain calm under pressure
**Job Type**: Fixed term contract
**Salary**: £32,000.00-£38,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Flexitime
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in London, WC2H 9JQ
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