Customer Service Advisor

7 months ago


London, United Kingdom Covise.org Full time

**Job purpose**:
We have partnered with several UK and international universities to launch a new online education platform. We are looking for 3 customer service representative/advisor to join our global customer service team to help us manage queries from students, lecturers and other academic staff members. The role is pivotal in helping on-board clients at this critical phase of the platform launch.

**Responsibilities include**:

- Managing customer accounts: proactively reaching out to clients to ensure they are having no issue with the product and reporting any problems they have.
- Generating reports on customer satisfaction, and collecting data using spreadsheets
- Collaborating with other customer service staff to coordinate and share workload
- Attend remote meetings with marketing and product staff to help inform on product strategy.

**The person**:

- Experience in customer service particularly in either online products global client base
- Strong English communication skills and also desirable to have multilingual skills (our client universities include a significant cohort of Arabic and Turkish speakers, but almost all can also communicate in English)
- Demonstrate adaptability in meeting customer needs, ability to deal with conflicting priorities and remain calm under pressure

**Job Type**: Fixed term contract

**Salary**: £32,000.00-£38,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in London, WC2H 9JQ



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Service Advisor** **Salary: Up to £22,000** **Hours: Monday - Friday, shifts between 8am - 6pm** Our client is searching for a passionate and talented customer focused individual who will engage with customers while providing excellent support for their outstanding utility company. They are looking for someone who enjoys delivering high quality...


  • London, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    We are recruiting for an Expert Mortgage Advisor to join our team at Online Mortgage Advisor. As an advisor, you will be responsible for providing high-quality advice to clients on various types of mortgages and protection products.You will need to have a minimum of 2 years of mortgage advisory experience and be fully CeMap qualified. We are looking for...


  • London, Greater London, United Kingdom Online Mortgage Advisor Full time

    Join Our TeamWe are looking for experienced mortgage advisors to join our team at Online Mortgage Advisor. As a Senior Financial Advisor, you will be responsible for providing high-quality mortgage advice to clients across the UK.Estimated Salary: £45,000 - £65,000 per annum (dependent on experience and qualifications)Company OverviewWe are a...


  • London, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge, London Administration £24,000 Full time / Permanent Job description Customer Service Advisor We are delighted to be recruiting for our client based in Uxbridge. They are a growing business that is on the look out for a Customer Service Advisor to join their team. Customer Service Advisor duties: - Registering new contacts - Assuring correct...


  • London, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge, London Administration £26,000 Full time / Permanent Job description Customer Service Advisor We are currently looking to recruit a Customer Service Advisor for a successful company based in Uxbridge. This role is Customer focused so if this is something your pride yourself inyou do not want to miss out! As a Customer Service Advisor, you will need...


  • London, United Kingdom Residential Management Group Full time

    **Customer Service Advisor - Full Time Permanent - 37.5 hours** **Salary: £19,000 increasing to £19,500 after 6 month probation period and to £20,000 after 1 year service** **Monday - Friday **9am to 5.30pm** **Location: Westminster, London, SW1P 1AF (This role is fully office based)** RMG are an industry leader within the Property Management sector and...


  • London, United Kingdom Black & White Full time

    197 - London - Permanent - £29,000 - £31,000 Ever wanted to work for a business that puts its people first when it comes to their development? Our rapidly growing client is looking to bring in an experienced Customer Service Advisor to take on a highly rewarding role speaking with existing customers. If the above sounds like you read on! If you are not,...


  • London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...


  • London, United Kingdom Headstart Employment Full time

    Customer services Advisor Part time Monday, Tuesday & Thursday Morden £11ph Starting salary Free parking Immediate start This is a fantastic opportunity to join this environmentally aware Company as a Customer Services Advisor. I am looking for an experienced customer services advisor who is educated to at least A- level standard and who is looking...


  • London, United Kingdom Reed Business Support Full time

    CUSTOMER SERVICE SALES ADVISOR - NORTH WEST London Office based: Full Time, Permanent Hours of work: Monday - Friday 9.30am to 6pm plus weekend rota **Salary**: £21,000 - £26,000 DOE Customer Service Sales Advisor You are passionate about delivering exceptional customer service. A great opportunity has arisen for a Customer Service Sales Advisor to...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,000 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £21,600 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in the...


  • London, United Kingdom Residential Management Group Full time

    Customer Service Advisor - Full Time Permanent - 37.5 hours **Salary**: £23,382.71 Monday - Friday 9am to 5.30pm Location: Westminster, London, SW1P 1AF (This role is fully office based) RMG are an industry leader within the Property Management sector and we are now looking for enthusiastic Customer Service Advisors to join our customer service team in...


  • London, United Kingdom C&M Travel Recruitment Full time

    **Customer service advisors** required for this expanding tour operator. Both positions are homebased and they are looking for previous travel industry experience in reservation or c/s, GDS knowledge would be a plus. Salary £22,000, ote £28,000Monday to Friday 9am to 5.30pm, with 30 mins lunch. **Customer service advisors dutie**s - As a customer services...


  • London, United Kingdom ITSS Recruitment Ltd Full time

    Job Title: Customer Service Advisor Contract: 7 Month FTC **Salary**: £22,000 (rising to £23,500 after training) Location: Canary Wharf I am looking for a Customer Service Advisor to join a global company in Canary Wharf. With years of experience my client is committed to being a workplace of inclusion, equality, respect, and acceptance. Customer Service...


  • London, United Kingdom Grafton Recruitment Full time

    **Customer Service Advisor** Stratford Monday to Friday (Hybrid working 3 days in office, 2 days from home) 08:00 - 17:00 £25,000 - £30,000 **Overview**: Grafton UK is recruiting exclusively for a market-leading Logistics Company to source an enthusiastic Customer Service Advisor to join their fast-growing Customer service team in East London. **About the...


  • London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...


  • London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...


  • London, United Kingdom Global Twenty4 Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...