Payments System Communications Administrator

3 weeks ago

London, United Kingdom Bank of England Full time

**Payments System Communications Administrator (51 week fixed term contract)**

**-**
**(**
**008950**
**)**

**Primary Location** UK-ENG-London

**Job** Banking Operations

**Organisation** 412000 - MARKET SERVICES DIVISION

**Job Posting** 02-Jun-2023, 9:55:58 AM

Banking, Payments and Innovation Directorate (BPI - formerly Banking, Payments and Financial Resilience) supports the Bank’s mission to maintain monetary and financial stability by using and sharing its expertise to: develop and operate resilient and efficient banking, payment and custody services; set and influence policy; and to promote innovation.

We are at the heart of the Bank both in terms of our core role in Monetary and Financial Stability, and the wide range of internal stakeholders we collaborate with. BPI has a lead role in one and a significant role in four of the Bank’s strategic priorities. The variety and immediacy of the work we do means we are one of the most outward facing and fast moving areas of the Bank, operating the UK's high value payments system (the Real Time Gross Settlement System and CHAPS), maintaining the Bank’s readiness to provide Emergency Liquidity Assistance to banks and other financial institutions, and acting as the 'bank' within the Bank of England for government, UK CCPs and other central banks.

**Department Overview**

The Payment Systems and Communications team within the Markets Services Division (part of BPI) provides operational services to internal and external stakeholders to support the Bank’s core purposes through developing and operating the RTGS (Real Time Gross Settlement) system. The RTGS service supports accounts for banks, building societies, financial market infrastructures, and most recently, non-bank payment service providers, and provides sterling settlement services for Bacs, CHAPS, ICS (cheque clearing), CREST, Faster Payments (FPS), LINK, Visa and Mastercard.

We have a dynamic team operating both remotely and when onsite, across two locations in the City of London and Essex. Our team’s primary responsibility is running RTGS, which lies at the heart of UK payment and settlement infrastructure. The role of the team is very high profile since the reliability and resilience of RTGS is essential for the monetary and financial stability of the UK. There is a good mix of operational work providing opportunities for you to handle a variety of responsibilities, attending internal and external meetings and collaborating closely with diverse stakeholders. This is an excellent chance to experience these opportunities in a critical team with the potential for long-term career prospects.

**Your Role**

The PSC Administrator has primary responsibility for the Operational administrative and support services for users of RTGS and its associated services.
Tasks will include but not limited to
- Providing a helpdesk service for external users of the RTGS system; supporting the triage of user queries.
- Liaising with technology stakeholders to resolve technical queries.
- User Management service: setting up new users, amending and deleting users for all associated external services.
- Building working relationships with external parties, CHAPS direct participants, reserves account holders, EUI and the retail payment schemes etc.
- Minute taking at meeting and interviews.
- Rota management.
- Action and provide data for any Audit requests.

**People who are successful in this role have the following competencies**:
**Minimum (Essential) Criteria**:

- Proven effective organisational and time management skills, attention to detail and active listening are key skills.
- The ability to multi-task, act with urgency to meet deadlines, often operating to fixed time limits and working calmly under pressure.
- Proven experience working in a lively operational environment.
- Proven customer services experience, able to work effectively with both internal and external colleagues.
- Proven excellent oral and written communication skills with the ability to adapt to different audiences.
- A proven team player, willing to help others to achieve results with the ability to work on your own initiative and make decisions.
- Collaborative attitude, be inclusive and open.

**Desirable, but not essential skills/competencies**:

- Approach all situations positively, responsibly and constructively.
- Curiosity to learn without prompting.
- Excellent IT skills and proficiency in MS office packages;
- Professional and forward thinking, self-motivated and keen to make a difference.

**What we offer**
- Full, structured, on-the-job training.
- A deep understanding of processes and associated systems.
- A good work-life balance.

**Additional information**

**Successful applicants will be required to work a seven-hour day, which can be flexible but should ensure that the Helpdesk is covered between the admin team during the core business operational hours of 09:00 - 17:00.**

**Our Approach to Inclusion**

The Bank v

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