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Band 2 Patient Pathway Assistant
5 months ago
The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Maternity and Gynaecology Department. This includes booking clinic appointments, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
The post holder will be responsible for communicating with patients and their relatives regarding their appointments and admissions details both verbally and in writing.
To assist in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
Provide cross cover within the team as and when required.
Work flexible hours as required by the needs of the service.
Ensure full compliance with the Trusts waiting list policy in line with the national 18-week target.
Follow Trust escalation policy if patients require cancellation.
Ensure all paperwork is filed in the patient’s notes as per Trust policy.
Train other staff members as required in the role.
Proactively manage workload and amend practices, within remit, to improve the processes and patient experience.
To work as part of a team alongside other clerical staff within the department and to be part of a wider multidisciplinary team delivering a high quality service to other staff and patients. This includes working with identified external contacts and stakeholders.
North Middlesex University Hospital NHS Trust is a medium sized District General Hospital based in Edmonton in Enfield, North London. We serve a diverse multicultural population largely from the London boroughs of Enfield and Haringey. Many of our patients live in wards that are within the 5% most deprived in the UK and a large proportion of our patients were born abroad. This makes it both a fascinating and a challenging hospital to work in.
We are proud of our staff and want to ensure their training allows them to provide exceptional care to our patients daily.
The Role of the administrative assistant is to provide a comprehensive and effective administrative service to support the smooth and efficient running of the Gynaecology. This includes booking diagnostic clinics, chasing results, working with Admission Team and liaising with the clinical team to ensure a smooth and safe patient experience. Supporting the MDT team in managing the diagnostic patients and liaising with the coordinators to ensure patients are booked and managed within a timely manner.
