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Customer Service
4 months ago
**Overview**
Our client is a fast-growing, ambitious business with a specialised portfolio of brands and products spanning across multiple sectors. Their mission is to disrupt markets via a competitively positioned range of brands and products, supported by cutting-edge technology, marketed to both B2B customers and D2C.
They’re driven by a team of highly passionate and motivated people. We’re looking for talented individuals searching for a challenge and an opportunity to have a genuine impact on their growth journey.
**Role Responsibilities**
We are looking for a Customer Service Advisor to grow the new customer service division at the Trafford site. We are looking for someone who is professional, proactive and personable, you will join a dynamic team of individuals based over our two sites (Manchester and Mansfield) and report into the Customer Service Manager.
- Promoting customer service excellence, ensuring customer care is delivered at the highest standard across all areas
- Taking ownership of individual enquiries and customer requests using a ticketing system
- Maintain our reputation and drive confidence in our products and services
**Job Details**
- Office based, permanent, Full time (37.5 Hours), 8 hours shift with 30 min unpaid lunch between 8am and 6pm, Monday-Friday with occasional weekend cover
- Free Office Parking
- 25 Days Holiday + Bank Holidays
- 1 day additional per year of employment up to 28 days
- Regular team events
- Pension contribution
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Customer Service (Trafford)