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Customer Service Representative

2 months ago

Salford, United Kingdom Brook Street Full time
Customer Service Agent Opportunity

Brook Street is seeking an experienced Customer Service Agent to provide exceptional service to our clients on a temporary basis for 4 months.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat, providing accurate information and resolving issues efficiently.
  • Deliver outstanding service by addressing customer needs, troubleshooting problems, and ensuring a positive experience with every interaction.
  • Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
  • Collaborate with team members to ensure consistent service delivery and support departmental goals.
  • Assist with administrative tasks related to customer service operations, including processing orders and updating customer records.
Requirements:
  • Customer Service Experience: Previous experience in a customer service or call centre role is preferred.
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
  • Attention to Detail: Meticulous and accurate in handling customer information and transactions.
  • Technical Proficiency: Familiarity with CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
What We Offer:
  • A supportive work environment
  • Potential for further employment