Regional Quality Assurance Administration Partner

3 weeks ago

Maldon, United Kingdom Excelcare Holdings Full time

**Regional Quality Assurance Administration Partner. £32,000 per annum plus a 2.5k car allowance.**

Excelcare is a privately owned nursing and care home provider established for over 34 years. Our Essex region comprises 11 care homes. We have an excellent opportunity for a Regional Quality Assurance Administration Partner to join a strong and well-established Home Management and Regional Team.

**Purpose of the role**:
Reporting to the Deputy Regional Operations Director (DROD) your role will be to support in the monitoring of Quality throughout the homes in the region by providing administrative support to the DROD and Regional Team members. **This role will require travel to 11 of our Care Homes in the Essex Region in Harlow, South Benfleet, Dovercourt, Maldon, Chelmsford, Chigwell, Colchester, Saffron Walden, Rayleigh and Brentwood - car allowance and business mileage will be paid.**

**About the Regional Quality Assurance Administration Partner role**:

- Monitoring compliance actions set for each home and produce reports as required
- Management of team members annual leave
- Organise dairies to ensure that all home support visits, and location of the team members is known
- To collate and request information as directed to support in Quality assurance and Governance processes
- Ensuring that all surveys (Residents, Relatives, professionals, Team etc.) are sent out and returned by the designated date.
- Maintaining a regional diary of key events i.e. PIR, inspections, deadlines, etc.
- Support in the provision of information for daily reports that are required each day
- Provide cover and support in the absence of the Business Support Administrator who is one of the Regional Team members
- Management of supervisions and appraisal meetings and documents for team members who report to the DROD
- Organise team meetings and events
- Administrative support to DROD in ensuring communications are effective within the region
- Supporting in the preparation and submission of necessary reports to regulatory bodies
- Any other functions as directed by the DROD or Regional Operations Director
- Support in maintaining and updating systems required to monitor Quality - the systems we currently use are Radar and Softworks

**About you**:

- NVQ Level 3 Administration qualification is desirable or considerable experience in a similar role within a care home environment.
- GCSE/O Level education
- Self motivated and ability to work on own initiative.
- Ensure confidentiality of information is maintained and data is kept secure at all times
- A good organiser
- Strong interpersonal skills, with the ability to communicate at all levels.
- Strong presentational and reporting skills.
- Ability to foster effective working relationships with other team and clients
- Car owner and full driving licence in order to be able to travel across services as required - car allowance and business mileage will be paid.
- Experience of producing a variety of reports as required
- Able to prioritise and work to deadlines
- Proficient in the use of MS Office packages
- Attention to detail

**What you can expect in return**:

- 25 Days holiday plus bank holidays
- Free parking*
- DBS Certificate paid for by Excelcare*
- Contributory Pension Scheme
- Discretionary Company Bonus Scheme
- Annual Salary Review
- Comprehensive Induction Program
- Refer a Friend Scheme rewarding up to £500 for every person you refer*
- Team Appreciation Days
- Long service awards
- Terms & Conditions apply

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