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Scheduler

4 months ago

Coatbridge, United Kingdom Integrated Compliance Services Full time

**Location: Head Office**

**Working Hours and Pay**:Monday - Friday 8am to 5pm, with much greater potential for generously paid overtime.

**Why would YOU want to join Integrated Compliance Services?**

Since ICS started trading, we have experienced substantial Growth year on year with offices strategically based throughout the country, supplying water hygiene and water treatment services to all types of companies and clients.

All new starters receive industry standard training in their work area in line with our companies training matrix, helping you to grow and develop with the company.

There is the potential to increase your income with overtime and our company performance bonus policy.

The role is working within the Central team, where you’ll manage and schedule engineers through the scheduling system in accordance with the agreed set SLAs and KPIs. You’ll be liaising between field-based engineers client premises ensuring you allocate the correct skilled engineer to attend to the job, considering the store requirements, engineers’ location, and priority of the job through to availability. You’ll be a proactive and solution-focused individual, as you’ll be handling various requirements which could be anything from dealing with a water leak which requires an engineer within 2 hours, to reactive maintenance work where you’ll need to schedule an engineer within 72 hours for example. You’ll already be used to working against set SLAs and KPIs, therefore, it is essential you are SLA/KPI driven with a passion to deliver and succeed. You’ll be resilient, tenacious, and confident when dealing with Engineers, you’ll be able to manage challenge and persuade with ease ensuring you are achieving the best solution for the customer.

For this role you could have this experience within any industry and sector but with an aptitude to learn quickly new processes within the Facilities Management world - What is key is that you are confident, have the experience and are adaptable to all technology solutions.
- Salary : up to £24,500 dependent on experience
- 22 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions
- Life Assurance
- Learning & Development opportunities
- Cycle to Work Scheme

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- relevant role: 2 years (preferred)

Work Location: In person

Application deadline: 09/02/2024
Expected start date: 26/02/2024