IT Support Engineer

1 month ago


Gateshead, United Kingdom MTrec Recruitment Full time

**The rewards and benefits on offer**:

- A full time and permanent role from day one
- A competitive basic salary
- Life Assurance
- Income Protection Insurance
- Critical Illness Cover
- Group Pension Scheme
- Cycle 2 Work scheme
- Shift Allowances
- Overtime Payments
- Buy and Sell Holiday Options.

**Mtrec’s New client opportunity**:
**The Job you will do**:

- Performing effective reactive maintenance on IT equipment to identify and rectify problems relating to equipment and the network.
- IT asset control and authorisation management
- Analysis of issues to root cause and development of countermeasures, improvement actions and/or suggestions to improve.
- Provide IT support to end users at all levels of the business including tutorials and training programs.
- Installation and repair of equipment (switch, ups power supply, server, firewall, phone system, internet data backup, computers, and printers)
- Configuration of industrial networks for remote maintenance

**About you**:

- You will have previous experience working within an IT role and ideally have experience within a manufacturing or engineering environment.
- You will hold a degree in IT or equivalent in a similar or related field.
- You must have experience with resolving issues via bespoke ticketing systems and have experience of hardware fixes on site.
- You will be detail orient and able to work in a fast-moving environment.


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