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Contact Centre Supervisor and Administrator

4 months ago

Cheltenham, United Kingdom YMCA Cheltenham Full time

**MAKE A DIFFERENCE - WORK FOR US AND DO GOOD**

**Are you looking for your next exciting challenge?**

**Do you want to make a real difference?**

**Do you want to work in an organisation that really cares about you and what you do?**

**Then join us here at Cheltenham YMCA.**

We are looking to recruit a Contact Centre Supervisor and Administrator with a sense of purpose to help improve the lives of others and make a lasting difference in the lives of children.

In return, you will receive training and professional development opportunities, a generous pension, life assurance, excellent ancillary benefits and be part of the YMCA Cheltenham family - including free gym membership and being invited to our fun and annual events for you, your colleagues and even family members.

The role is 37.5 hours a week, working on a rota basis with weekend work.

The salary is between £23,900 per annum to £27,809 per annum, dependent on relevant skills, experience and qualifications.

**ABOUT YOU**

The Contact Centre Supervisor and Administrator will be working with Family Space Contact Services to supervise the contact between children and parents they don’t live with.

To be successful in this role, you should be organised, able to meet deadlines, communicate effectively, be tactful and diplomatic, be attentive to detail, have good problem-solving skills, and excellent interpersonal skills.

You will have an excellent standard of literacy, numeracy, and English language skills and an RQF Level 3 qualification in a relevant field.

**ABOUT US**

The work of our Child Contact Centre is part of Family Space, our service based in West Cheltenham, and works with families across a wide range of activities, including mum groups, befrienders, playgroup, and school holiday activity.

As part of this work, you will have a chance to see real life-changing results from your work as you help us to:

- Develop people's appreciation of themselves and their families, giving a sense of hope to those who may struggle with life.
- Encourage good quality and positive family relationships, especially between parents, carers, and children.
- Help mobilise partner organisations and churches to serve the community.
- Provide spaces where parents and children can feel safe.

YMCA Cheltenham, founded in 1855, is a registered charity and has become a leading provider of supported housing in in the area, alongside other works including the provision of sports facilities, affordable housing and other charitable activities.

Since 2014 we have grown from having just one supported housing project of 50 beds to being able to offer hundreds of beds every night, including long-term affordable accommodation, low to high level supported accommodation, and emergency homeless provision in Cheltenham and Gloucester.

YMCA Cheltenham is an organisation founded on Christian values and, as such, employees may encounter behaviours or vestiges particular to, or representative of, the Christian faith in the work-place. Employees are not required to adhere to the Christian faith or any faith, and no such consideration is taken into account by the organisation when making employment choices or in delivering its services.

**ABOUT THE ROLE**

The Contact Centre Supervisor and Administrator will be working for the Family Space Contact Services, to supervise the contact between a child and a parent they don’t live with. The role will also provide administrative support to the Service under the leadership and direction of the Contact Centre Services Lead.

**ABOUT WHAT WE OFFER**

We offer a salary for this position of £23,900 per annum to £27,809 per annum, dependent on relevant skills, experience and qualifications.

We provide a generous contributory pension, 28 days holiday inclusive of Public Holidays (increasing after 2 years with an additional extra day of holiday, up to a maximum of an additional 5 days), 2 additional wellbeing days a year, and up to 20 days sick pay per annum. The organisation also offers non-contractual benefits such as life assurance and free use of the organisation’s sports facilities. We provide a comprehensive training programme for all staff across the organisation and have a commitment to helping staff progress and develop.

**YMCA Cheltenham is wholly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all our staff and volunteers to share this commitment**

**Job Types**: Full-time, Permanent

**Salary**: £23,900.00-£27,809.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Application question(s):

- Are you organised, able to meet deadlines, communicate effectively, be tactful and diplomatic, be attentive to detail, have good proble