Parts Advisor

2 weeks ago

Knowsley, United Kingdom Riverside Consultancy Full time

An exciting opportunity has been created at eStar Truck and Van Knowsley for an experienced Parts Advisor to join their team of professionals working from this brand-new dealership.

**The Company**

eStar Truck and Van is an approved Mercedes-Benz dealership group with 5 locations covering the North-West and North Wales, selling the full range of new and used Mercedes-Benz commercial vehicles including the Vito, Sprinter and Citan vans, Atego, Actros, Arocs and Econic trucks, as well as the FUSO Canter.

They also provide aftersales support for the full range of Mercedes-Benz vans and trucks, and FUSO Canter with 24-hour commercial vehicle workshops, suppliers of Mercedes-Benz GenuineParts and ReMan Parts. 24-hour roadside assistance and recovery, VOSA Authorised Testing Facilities, Servicing and MOT class 4, 5, 7.

**The Role**

As a Parts Advisor you will be an integral member of the aftersales team. You will be responsible for supporting the day to day running of the parts department. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with retail customers. Knowledge of vehicle layout, parts catalogues and computer stock lists would be an advantage, but they will be the first things you will be trained in. You will ensure the companies pricing structures are kept up-to-date, and that stock control is always secure and well maintained. You will be the first point of contact both face to face and over the telephone and will be expected to provide excellent customer service.

Hours: flexible working over 45-hour week

**About You**
- Proven experience in a motor industry parts environment
- Brilliant communication
- Parts and service experience within a franchised/truck or van motor trade environment.
- IT literate.
- Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of self and others.

**On offer**

With eStar Truck and Van, your hard work and commitment will not go unnoticed. With bonus opportunities, staff incentives, and a great working environment, your time with eStar will be satisfying, rewarding and enjoyable.

Basic salary £25,000 plus bonus opportunity.

**Benefits**:

- Annual leave from 1st April will increase to 23 days per annum
- Cost of living increase at 3% implemented from 1st January to all colleagues
- Free eye tests
- Increase in holiday allowance for length of service (rising to 23 after 5 years, 24 from 10 years)
- £100 hamper for colleagues with 20 years service
- Seasonal gifts (£50 voucher at Christmas, easter eggs etc)
- Sports and Social committee (which organise group wide events)
- Enhanced maternity and paternity leave (after 2 years service, mat pay is 3 months full, 2 months half, pat is 2 weeks full pay)
- Star of the Month (employee recognition scheme, £50 awarded each month)
- Paid compassionate leave
- Free tea and coffee
- New baby gift pack for any new babies
- Free fruit
- Paid charity days
- Sick pay of 5 days full pay after 2 years service
- Cycle to work scheme
- Welcome pack
- Group wide bonus scheme (linked to company profits)
- Some bonus schemes as per the role
- Free parking
- Recommend a friend bonus

**Our Process**

**Managing your data

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