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Call Centre Advisor

4 months ago

Knowsley, United Kingdom QVC Full time

Thank you for your interest in joining our team Qurate Retail Group comprises seven leading retail brands - QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce (“vCommerce”), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

**The Opportunity**
- Here at QVC UK, we have been voted as a certified top employer for ten years running - right now, we're looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.

Please follow the below link to view our video and find out more about what it's like to work in the Contact Centre team at QVC;
- Opens in a new window

**Hourly Pay**
- **£11.45** per hour, rising to **£11.55** after completing three-month probationary period

**Contract type**
- Permanent
- Full-time

**Your working hours**
- **37. 5 hours per week, Monday, Friday, Saturday, Sunday: 08:00-18:00**.

**Who We Are**

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewellery - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

**Your Impact - What will I do as a Call Centre Advisor?**

Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Call Centre team members handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include paid training.

**Remote working approach (Minimum of first 3 months working onsite)**

We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.

**What You Bring - To be effective in your role you'll need to**:

- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.
- In line with working time regulations, **all applicants must be at least 18 years old** due to the shift pattern including 10 hour days

**When will I start?**

If successful in our recruitment process, the training period will commence in **August 2023** and will be **09:00-15:00** for **4 weeks.**

**What will I get in return?**

The opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn and develop.

As a certified top employer, here at QVC we recognise contributions & celebrate success. As you will look after our customers we will look after you with:

- 23 days holiday plus bank holidays entitlement during the first full year of service, rising to up to 28 days holiday plus bank holidays depending on length of service
- Participation in the 'Share Success' bonus scheme linked to business performance
- Pension plan with Legal & General - employee contribution is 3% and QVC contribution is 5% of qualified earnings
- Medical Insurance - Single cover with Aviva and discounted rates for partner and family cover, plus enhanced life insurance
- Credit Union saving scheme
- Employee discount of 20% on products sold at QVC and access to the onsite staff shop featuring further discounted goods
- Access to an award-winning wellbeing hub, related to physical, mental and financial support
- Free, secure on-site parking including electrical charging points

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