Operational Trainer

Are you passionate about training and developing others to reach their full potential? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have experience in designing, delivering, and evaluating training programs? If so, we have an exciting opportunity for you to make a significant impact on the performance and personal development aspirations of our colleagues at NHS Pensions.

As an Operational Trainer, you will play a crucial role in supporting the Pensions Training Team in planning, organising, and delivering comprehensive training interventions across NHS Pensions. Your responsibilities will encompass the creation of training materials, designing suitable training methods, and evaluating the effectiveness of training initiatives. You will work closely with various teams and stakeholders, tailoring training to individual needs and promoting continuous improvement within the organisation.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays
Flexible working (we are happy to discuss options such as compressed hours
Flexi time
Hybrid working model (we are currently working largely remotely)
Continuous career and learning development opportunities
Active wellbeing and inclusion networks
Excellent pension - 20.6% employer contribution
NHS Car lease scheme
Access to a wide range of benefits and high street discounts

Take the lead in delivering and maintaining operational training for all staff and work streams within NHS Pensions.

Collaborate with Service Delivery Managers and Team Managers to tailor further training for existing staff, enhancing their skills and expertise.

Facilitate onboarding process for new recruits, providing initial training during induction and planning future technical training to ensure high-performance standards.

Create and maintain operational training materials, guidance notes, presentations, and case studies to comply with legal requirements and internal processes.

Collaborate with various stakeholders to manage the provision and completion of learning needs and development opportunities.

Monitor and evaluating the effectiveness of training initiatives, offering valuable recommendations and feedback to enhance future training programs.

Promote continuous improvement by adopting emerging technology advancements and supporting staff during change to optimise performance improvements.

Contribute to NHS Pensions projects by understanding their impact on scheme administration and developing relevant training materials.

Participate in wider organisational activities and utilising your recognised strengths to benefit the team.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

 We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

 Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.

 As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We are people connected to care.

**In this role, you are accountable for**:
1. With support from the training team, responsible for the delivery and maintenance of operational training for all staff and work streams within NHS Pensions. Liaise with relevant specialist knowledge and technical expertise to ensure that all legal requirements of the scheme and internal processes are included.

2. To liaise with Service Delivery Managers, Team Managers, and other training personnel across NHS Pensions to enable the tailoring of further training for established staff to broaden their individual skills.

3. To support the onboarding of new recruits through provision of initial training during induction and planning future technical training for newly appointed staff to enable them to achieve the required performance standards.

4. To support the creation and maintenance of operational training materials, guidance notes, presentations and case studies for the relevant work area/stream, to ensure that all aspects of legal requirements of the scheme and processes are captured.

5. Working with the Training Team, Quality Coaches and Managers from across the business, manage the provision and completion of learning needs and de