Operational Trainer

Job summary

Are you passionate about training and developing others to reach their full potential? Do you thrive in a fast-paced, evolving environment where your creativity and adaptability shine? Do you have experience in designing, delivering, and evaluating training programs? If so, we have an exciting opportunity for you to make a significant impact on the performance and personal development aspirations of our colleagues at NHS Pensions.

As an Operational Trainer, you will play a crucial role in supporting the Pensions Training Team in planning, organising, and delivering comprehensive training interventions across NHS Pensions. Your responsibilities will encompass the creation of training materials, designing suitable training methods, and evaluating the effectiveness of training initiatives. You will work closely with various teams and stakeholders, tailoring training to individual needs and promoting continuous improvement within the organisation.

What do we offer?

27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours Flexi time Hybrid working model (we are currently working largely remotely) Continuous career and learning development opportunities Active wellbeing and inclusion networks Excellent pension - employer contribution NHS Car lease scheme Access to a wide range of benefits and high street discounts

Main duties of the job

Take the lead in delivering and maintaining operational training for all staff and work streams within NHS Pensions.

Collaborate with Service Delivery Managers and Team Managers to tailor further training for existing staff, enhancing their skills and expertise.

Facilitate onboarding process for new recruits, providing initial training during induction and planning future technical training to ensure high-performance standards.

Create and maintain operational training materials, guidance notes, presentations, and case studies to comply with legal requirements and internal processes.

Collaborate with various stakeholders to manage the provision and completion of learning needs and development opportunities.

Monitor and evaluating the effectiveness of training initiatives, offering valuable recommendations and feedback to enhance future training programs.

Promote continuous improvement by adopting emerging technology advancements and supporting staff during change to optimise performance improvements.

Contribute to NHS Pensions projects by understanding their impact on scheme administration and developing relevant training materials.

Participate in wider organisational activities and utilising your recognised strengths to benefit the team.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job description

Job responsibilities

In this role, you are accountable for:

1. With support from the training team, responsible for the delivery and maintenance of operational training for all staff and work streams within NHS Pensions. Liaise with relevant specialist knowledge and technical expertise to ensure that all legal requirements of the scheme and internal processes are included.

2. To liaise with Service Delivery Managers, Team Managers, and other training personnel across NHS Pensions to enable the tailoring of further training for established staff to broaden their individual skills.

3. To support the onboarding of new recruits through provision of initial training during induction and planning future technical training for newly appointed staff to enable them to achieve the required performance standards.

4. To support the creation and maintenance of operational training materials, guidance notes, presentations and case studies for the relevant work area/stream, to ensure that all aspects of legal requirements of the scheme and processes are captured.

5. Working with the Training Team, Quality Coaches and Managers from across the business, manage the provision and completion of learning needs and development opportunities.

6. To monitor and evaluate the effectiveness of all training and provide relevant recommendations and feedback to the Training Team, Team Managers and Service Delivery Managers.

7. To promote continuous improvement in the area, evolving existing methods of delivery with emerging technology advancements, managing change and supporting staff as necessary to optimise performance improvements.

8. Support NHS Pensions projects to understand how the change will impact administration of the scheme and develop training materials accordingly, referring to Service Delivery Managers and the Training Team as necessary.

9. To participate in wider organisational activities where own recognised strengths may be utilised.

10. To support Personal Development Plans for all staff and upskill for colleagues on a career path. To liaise with the Training Team and Service Delivery Managers to ensure delivery of agreed training requirements.

11. To ensure the effective implementation of all HR policies in accordance with Authority policy.

12. To be flexible in your approach and make best use of training resources to meet business training needs, liaising with peers across the wider BSA to adopt and share best practice.

13. When not undertaking any operational training, continuously analyse recommendations from themes of complaints, quality fails, customer feedback and skills gaps to feed into evaluation of the training plan, adapting to include additional identified To carry out duties and responsibilities as required to support the wider team, commensurate with the job grading.

Person Specification

Qualifications

Essential

Educated to Degree level or able to demonstrate significant equivalent relevant experience.

Desirable

Relevant Training Qualification

Personal Qualities, Knowledge and Skills

Essential

Proficient in the use of Microsoft packages, particularly Powerpoint and MS Teams. Adaptable, resilient, confident, forward thinking and decisive. Enthusiastic, creative, flexible and pro-active. Excellent written and oral communication skills. The ability to prioritise own workload, use initiative and work independently within established parameters. Have a positive attitude and be well-motivated, with an ability to cope well with change using a solution focussed approach. Be approachable and patient with excellent listening skills and an ability to modify your delivery to accommodate individual learning needs. A proven ability to adapt and thrive in an evolving training environment. The ability to be creative and engaging whilst explaining and delivering complex training and information through a variety of formats, face to face, classroom and virtual. Understanding of learning and development. Awareness of new training initiatives and techniques

Desirable

Knowledge of training methodologies and tools. Experience of conducting training needs analysis

Experience

Essential

Relevant experience must be demonstrated. Experience of delivering training and presentations to both small and large groups, using various formats of delivery. Experience of analysing a range of information for creation of bespoke training materials Experience of delivering a range of training interventions from a long-term training plan Experience of adapting to change in a challenging environment

Desirable

Demonstrable previous experience of working in a training environment Experience of working in a large scale, fast paced public sector environment

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