Memorial Masonry Advisor and Administrator

2 weeks ago

South Shields, United Kingdom Eden Memorials Full time

Job Summary:

- We are a family run business who provide all aspects of monumental work from supply to installation, inscriptions and renovations. We pride ourselves in our friendly, sympathetic and trustworthy high quality service.
- We currently have a vacancy for memorial masonry advisor and administrator who will be office based to support families in deciding on their choice of memorial for family and loved ones.
- The applicant must be enthusiastic and motivated, who can work both as part of a team and independently, to be able to provide detailed information about the key features and costs of memorials to families.
- A confident, professional but friendly manner is key to this work to deal with families in the showroom/office and on the phone.
- Excellent communication skills are a must as you will be dealing with potential and existing clients/customers at a time when sensitivity is key.
- Customer services and sales or advisory experience is required but may not necessarily be from a similar environment.

Responsibilities/Duties under the direction of the Proprietor/s include:

- Deal with all aspects of customer relations, including selling of gravestones/memorial masonry, enquiries and complaints whilst maintaining a compassionate and professional approach
- Respond to and following up sales enquiries by post, telephone and in personal where required in a timely manner
- Build up a knowledge of the different types of stones and material and which memorial designs or types of stone will be permitted in the cemetery or churchyard. This will enable us to help our clients understand the types of memorials available to them and to ensure they receive a bespoke, personal and professional service
- Provide quotations, order confirmations, invoices and perform book-keeping duties on Xero for sales and purchases
- Liaise with suppliers and order materials where necessary
- Manage own time effectively and meet targets agreed with the proprietor/s
- Maintain customer files (paper based and electronic)
- General office duties including typing, dealing with receipts, payment, filing, ordering office supplies ensuring office and rest areas etc are kept clean and tidy.

**HOURS/PAY**
- 25-28 hours per week (must include Saturday 9am-1pm).
- Pay-£12.00 per hour
- Additional cover/flexibility may be required for holidays or sickness when necessary.

**BENEFITS**
- Hours can be mostly within school time to allow flexibility.
- 2 full weeks closure at Christmas/New Year time

**Job Type**: Part-time

**Salary**: £11.50-£12.00 per hour

Expected hours: 25 per week

Application question(s):

- Do you feel you have a high standard of literacy skills including handwriting, spelling and proof reading/checking?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 28/03/2024
Reference ID: Memorial masonry advisor and administrator

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