Customer Service Advisor

3 weeks ago


Leeds, United Kingdom Leeds Federated Housing Association Limited Full time

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good value, affordable housing.

This is an exciting opportunity to join our Customer Services team, to be a key part of the delivery and offer support to our customers along with excellent customer service. The main purpose of this role is to work with both customers, colleagues and managers across the business ensuring that we as a team meet and deliver our values. You will have a genuine passion to work with people, helping to build respect, trust and understanding.

**Your main responsibilities will include**:

- Call handling in accordance with scripts for general enquiry calls and maintenance/repair enquiries.
- Comply with all communicated policies, procedures, and codes of practice, manuals, and initiatives.
- Complete in-house training to be competent to deal with calls and enquiries.
- Remain confidential while processing sensitive information relating to tenants, clients and other customers maintained confidentially.
- Raising Repairs on our in-house system
- Have experience of working in a customer facing role
- Confidence in written communication
- Good administrative skills
- Have a flexible and innovative approach.

**In return**

As well as a competitive salary we can offer you:
Agile working environment

30 days annual leave

DC pension schemes

Cycle to Work Scheme

Health cash plan

This role will be based initially full time between the Leeds Federated main office (The Tannery, LS3 1HS) and or main repairs contractors’ office before the possibility of moving to a hybrid approach.

**The closing date for this role is - Ongoing**

**Interviews will take place on: TBC**

Leeds Federated is a housing association with around 4,300 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.



  • Leeds, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Leeds. We are customer-centric, inclusive and collaborative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks **Customer Sales Advisor** **Responsibilities**: - Provide sales support to customers by providing product information and...

  • Advisor services

    6 days ago


    Leeds, United Kingdom Futures Full time

    Our client is an industry leading manufacturer business looking to appoint a Customer Service Advisor. The successful Customer Service Advisor will be dealing with customers daily via the phone and email. It is important you have prior experience in customer service and or sales office. Customer Service Advisor / Customer Support / Customer Service / Sales...


  • Leeds, United Kingdom Sellick Partnership Full time

    **Customer Service Advisor** **West Yorkshire, Leeds** **Full time, Contract** **Housing** Our housing team at Sellick Partnership are actively seeking a customer service advisor for a reputable social housing provider in Leeds, West Yorkshire. This role will be working amongst a close team offering customer support to tenants who require maintenance...


  • Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds! The role would be working for a reputable business that have an excellent name within their market and always put...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position! - Working for a reputable business in central Leeds! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds! The role would be working for a reputable business that have an excellent name within their market and always put...


  • Leeds, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Leeds. We are customer-centric, social and supportive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Regular social events **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate and...


  • Leeds, United Kingdom Page Personnel Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable business within the Financial Services Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Financial Services Sector! This would be an...


  • Leeds, United Kingdom Page Personnel - UK Full time

    6 Month contract with potential to extend! - Great benefits and competitive salary! **About Our Client**: As a Customer Service Advisor you will; - Handle incoming queries from clients - Offering a high level of customer service at all times - Record data accurately on the internal systems **The Successful Applicant**: As the ideal Customer Service Advisor...


  • Leeds, United Kingdom Page Personnel Full time

    A new exciting Permanent Customer Service Advisor in Leeds! - Working for a reputable business within the Legal Sector! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable business within the Legal Sector! This would be an exceptional opportunity for someone...


  • Leeds, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leeds! - Working for a reputable software business! **About Our Client**: Page Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable software business! This would be an extreamly exciting opportunity for someone who is looking...


  • Leeds, United Kingdom West Riding Recruitment Full time

    Sales Advisor/ Customer Service Advisor My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business. Main Responsibilities: Dealing with incoming calls Chasing deliveries, arranging collections, arranging credits Processing sales orders on a bespoke windows-based system Prepare system quotations, source...


  • Leeds, United Kingdom West Riding Recruitment Full time

    Sales Advisor/ Customer Service Advisor My client based in Leeds are currently recruiting a customer service advisor for their vastly growing business. Main Responsibilities: Dealing with incoming calls Chasing deliveries, arranging collections, arranging credits Processing sales orders on a bespoke windows-based system Prepare system quotations, source...


  • Leeds, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Leeds / Home Working 3 months+£12.00 PAYE + holiday Hamilton Woods Associates are currently recruiting for a Customer Service Advisor for a housing association in West Yorkshire. Home working is available, with travel to their Leeds office for training in the first week. Responsibilities of the Customer Service Advisor...


  • Leeds, United Kingdom EMIS Group Plc Full time

    **Our Vision and Your Impact** Our vision is to be the leading provider of innovative healthcare technology that ultimately improves people’s lives. Responsible for providing essential technology to 10,000 healthcare organisations across all major UK health sectors, we are looking for **Customer Service Advisors** **to join our Service Desk function in...


  • Leeds, United Kingdom Page Personnel Full time

    6 month FTC with the possibility of being made perm - Mon - Fri working patterns **About Our Client**: Our client is a respected public sector body, providing essential services across the UK. They have a significant presence nationwide, with a team of dedicated professionals committed to ensuring the highest standards of customer service. As a Customer...


  • Leeds, United Kingdom The Recruitment Co Full time

    We are currently recruiting for Customer Service Advisors to join a team in Leeds (LS15) on a permanent basis. You would be working with a well known home repairs company, handling calls from customers and helping with their queries. Role - Customer Service Advisor (Repairs) Answering inbound contact from customers who need a home repair, liaising with third...


  • Leeds, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a motivated and customer-oriented individual to join our team as a Customer Sales Advisor. As a Customer Sales Advisor, you will be at the forefront of our business, engaging with customers to understand their needs, provide product and service information, and drive sales. **Duties**: - Engage with customers in-person to understand their...


  • Leeds, United Kingdom Search Consultancy Full time

    Customer Service Advisor Leeds City Centre £21,000 Monday - Friday 9am - 5.30pm Perm 19th April start Are you passionate about delivering outstanding customer service? Do you have ambitions of progressing in a global organisation? Have experience within customer service environments? We have an amazing opportunity for Customer Service Advisors to join...