Receptionist (Full or Part Time)

3 weeks ago


Bishop's Stortford, United Kingdom Primary Care Careers Full time

**About the Role**:
South Street Surgery has an opportunity for a receptionist to join our team on a full-time or part-time basis. The hours are to be discussed at interview. You will be required to work some Saturday mornings on a rota basis.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

You will handle telephone calls in a positive and efficient manner; assist with front desk duties and general administration. The main responsibilities of the role include:

- Greeting and directing all patients
- Making appointments and giving out appointment cards, where required
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information, and managing problems and complaints
- Advising patients of practice procedures
- Registering new patients
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Previous reception or customer experience
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
South Street Surgery operates from two premises in the town of Bishops Stortford, providing services for about 22,000 patients. We are a busy training practice who support our team to train and develop in their roles.

We are proud to hold an Investors in People Award. We work closely with the other local practices in Stort Valley and Villages PCN to develop our vision for the future of Primary Care Services in this area.

Bishops Stortford is a thriving town, with excellent schools and facilities. We are in easy reach of London and Cambridge.

**Disclosure and Barring Service Check


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