Homeless Welfare and Safety Officer

7 months ago

Brighton, United Kingdom Safe Haven Sussex CIC Full time

**Part Time Homeless Welfare & Safety Officer**

Safe Haven Sussex provides accommodation and support for vulnerable adults who have experienced being homeless. We aim to provide our residents with a safe place to live, where they can and gain the confidence and skills needed to move on to independence. Safe Haven Sussex residents live in shared houses situated across Brighton and Hove.

The Welfare and Safety Team's purpose is to ensure that our residents are safe and well, that their concerns are responded to, and that the accommodation is safe and secure. They also ensure residents are safe outside of office hours.

**Key Responsibilities**:
The Welfare and Safety Officer (WSO) will provide empathetic support to the residents living in Safe Haven Sussex houses. This involves carrying out daily welfare and safety visits, ensuring that the residents are safe and secure in the properties, and that they are adhering to their Licence Agreement and in turn sustaining their accommodation. The Welfare & Safety Officer will be expected to do the following:

- To conduct house visits and welfare checks as specified on a rota.
- To conduct spot checks at houses as required and instructed by a Manager.
- Provide empathetic, non-judgmental support to our residents, sign-posting to relevant support and services.
- To ensure that repair and maintenance issues raised by residents or identified by you are reported using our internal processes.
- To record and report Licence breaches to the Line Manager and to act accordingly to ensure the safeguarding of the other residents.
- Safely de-escalate challenging situations and support residents to live together peacefully.
- On occasion, escort/move residents to another property within Safe Haven Sussex, when you will be expected to support the resident to pack and take their belongings.
- On occasion you may be asked to escort residents to the Local Authority Offices or other services, e.g. Hospital, Doctors, Move On accommodation.
- On occasion you may be required to coordinate the signing of new/updated sign up documentation to facilitate an emergency move.
- To take items required by the residents to the houses, as requested by your line Manager and or the Service Manager.
- Keep accurate records both manually and digitally, using our internal recording processes.
- Record and report incidents.
- Provide reports requested by your Line Manager and or the Service Manager.
- Ensure that all communication with residents is logged using the current SHS systems

**Requirements**:
This role is varied and will require a comprehensive level of understanding of how to support vulnerable individuals in the community, ranging from security to care and support, therefore the following is required:

- To be available during the hours agreed.
- A full clean Driving Licence
- Experience with lone working and responding to challenging behaviour with a calm, de-escalating approach
- Adhere to SHS Policies and Procedures at all times and uphold the values and standards of Safe Haven Sussex.
- To understand and demonstrate excellent professional boundaries at all times.
- Attend training as and when required and as directed by your line Manager and or Service Manager. This may require working outside of the normal pattern of hours.
- Attend staff meetings and briefings as required.
- Attend regular work reviews with your Line Manager and or the Service Manager as required.

**Values, Attitude, Competencies**
- Honesty, transparency and trustworthiness
- A commitment to the wellbeing of vulnerable adults
- Non-judgemental, compassionate approach
- Excellent professional boundaries
- Flexibility to the changing demands of the job
- Empathetic awareness and understanding of working with individuals who may have mental health conditions and substance or alcohol misuse.
- Ability to de-escalate conflict and use appropriate, non-physical means to calm situations and support service users
- Open to feedback and instruction
- Strong written communication skills

**Hours and Salary**:

- Part Time:
Saturday 9am - 11am; 7pm-9pm

Sunday 9am - 11am; 7pm - 9pm
- Salary starting from £12p/h

Overtime:

- There will occasionally be scope for additional hours on weekday evenings and at weekends to cover for annual leave and absences. There may times you are required to work overtime, such as if dealing with an emergency situation.

Petrol:

- Is paid at the gov rate of 45p per mile for using your vehicle at work

**Job Types**: Part-time, Permanent

**Salary**: From £12.00 per hour

Expected hours: No less than 8 per week

**Benefits**:

- Flexitime
- Free or subsidised travel
- Free parking
- Health & wellbeing programme

Schedule:

- Overtime
- Weekends only

Application question(s):

- Do you have experience supporting vulnerable adults?
- Have you ever conducted welfare visits?
- Do you have experience lone working?
- Are you experienced in de-escalating challenging behaviour?
- Are you available to w

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