System Support Officer

3 months ago

Birkenhead, United Kingdom Bridge of Hope Full time

SYSTEMS SUPPORT OFFICER JD.DOC

**Job Description**:
WIRRAL

Department
Adult Social Services
Division
Finance & Support Services
Designation
of Post
Systems Support Officer

Grade
Scale 2 / 4
Post No
SON 118 132
Responsible to
Team Manager Systems Implementation & Support

Immediate Subordinates

FUNCTION
1. To support the correct use of SWIFT and other systems within the Adult Social Services Department, other departments and agencies by ensuring that data inputting practices reflect current procedures.

2. To analyse data quality reports and offer appropriate support to staff to rectify errors.

3. To contribute experience of practice to the ongoing development of SWIFT and training plans.

4. Where necessary to correct erroneous records.

KEY TASKS
1. To support the correct use of SWIFT and other systems through the regular analysis of data quality reports.

2. To offer appropriate advisory support to staff of the Adult Social Services Department and other departments and agencies in the light of analysis of data quality reports.

3. To amend records when required.

4. To provide advice and support, including a helpdesk function, to staff on data inputting practices.

5. To support measures to ensure adherence to the departments file retention policy.

6. To ensure the complete processing of death lists from NHS agencies.

7. To support the acquisition and recording of the NHS number in all client records through the NSTS batch, on line and telephone facilities.

8. To keep abreast of new developments in SWIFT.

9. To contribute to training plans by providing regular reports to the Systems Support & Implementation Team Manager on SWIFT data quality and inputting practices within the Adult Social Services Department and other agencies.

10. To assist information Systems Training Officers, if required, with hands on help for staff during SWIFT training sessions.

11. To provide Coaching and mentoring to staff immediately after attendance on SWIFT & other systems training courses

12. To carry out such duties as may be authorised by the Director of Adult Social Services or such other Officer as may be authorised by the Director.

Issued by

Chief Officer

Date

SYSTEMS SUPPORT OFFICER JD SON118132.DOC 2 7 November 2013

Support the implementation of high-quality system configuration and development in order to deliver highly effective information/case management/financial systems. Providing high quality
support, training and advice to all authorised users of Directorate systems. Identifying gaps and weaknesses in user knowledge, system usage and functionality; to support product development
and user best practice and feed into training, product development and reporting work streams.

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