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Customer Service Administrator

4 months ago

Leeds, United Kingdom XSEM Ltd Full time

**Overview**:
We’re on the lookout for an experienced Customer Service Administrator to join an award-winning brand engagement agency that thrives on making people happy - our clients, our partners and our staff.

As Customer Service Administrator, you will support in administrating our VIP reward schemes, lead managing our hospitality ticket processing and administer our client’s golf tee time bookings.

**The role**:

- Planning: Accurately managing ticket and trip spreadsheets, creating itinerary templates and calling customers to explore their trip preferences. Processing golf booking with preferred client golf courses.
- Financial: itinerary budgeting, liaising with suppliers for collecting invoices and commissions, and credit card reconciliation.
- You’ll be the main point of contact for customers redeeming their rewards, requesting hospitality tickets and booking golf tee times.

**About you**:

- 2 years customer service experience in a fast-paced environment
- Hardworking, honest and oozing with initiative
- 2 years administrative experience
- Strong prioritisation skills
- Excellent attention to detail
- Accurate communication
- Strong organisational and multitasking skills
- Exceptional customer service
- Budgeting skills
- Proficient using Microsoft Word, Excel, PowerPoint, Outlook and Teams
- Top-notch team player

**What's in it for you?**

This is a permanent role based at the rather lovely XSEM HQ just off the M621 in Leeds City Centre, with the option of hybrid working and flexible hours (3 days working in the office is required, 2 days working from home).

The right person will also enjoy our brilliant employee benefits package which includes all the usual stuff -a healthcare cash plan, training, employee referral scheme and long service awards plus a few extras: team activities and away days (such fun) and an enhanced parental leave and company pension.

Pay: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Transport links
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 10/05/2024
Reference ID: 240422CSA
Expected start date: 03/06/2024