Resolutions Officer in The Pals

2 months ago


Bodmin, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

The team is the main point of contact for individuals wishing to raise concerns or seeking advice or information about Trust services. The post holder is required to adopt a flexible and supportive approach to resolving requests for information regarding Trust services via the Patient Advice and Liaison Service (PALS) or its complaints functions.

We are looking for an enthusiastic, flexible person who is be able to demonstrate that they are passionate about patient care and safety and enjoys a busy working environment. Experience of handling difficult discussions and situations which reached a positive outcome are essential requirements of the role. Experience working in customer services, whether this is within the NHS or for another body will be advantageous.

The role will require time spent in the office and some remote working. **This advert may close early.Interviews week commencing the 17th July 2023



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