Tooling Standard Service
3 months ago
Tooling Standard Service - Technical Lead
Hybrid (Solihull, West Midlands)
Full Time
**Package**: Up to £60,000 + benefits.
SC Clearance eligibility required
We aim to create an inclusive workplace in which everyone can thrive:
We are a proud Disability Confident Leader and holder of the Silver Inclusive Employer Standard
We have reduced our gender pay gap from 10.9% to 6.9% (in the last 12 months) and increased women in leadership roles from 21% to 32% (2018-2022)
We have reduced our ethnicity data gap from 40% to 20%, and our disability data gap from 95% to 50% over the last 12 months
We were recognised in May 2022 as one of only 3 companies (from 100) to achieve Tier 1 accreditation in the CCLA Mental Health Benchmark Report
As a business we advocate flexible working as we know that your time is valuable, both inside and outside of work. We also provide an extensive Employee Assistance Program to include online counselling, webinars, health check-ins and financial wellbeing assistance.
**Careers in IT Services**:
IT is at the heart of many of the vital services that Serco provide, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. IT Services underpin Serco teams in many of the key public services we deliver in the UK, Europe and globally, making a difference to thousands of people every day.
The people in IT Services are passionate about what they do and are proud to make a positive difference to the services that Serco delivers. Working together with the shared goal of providing the best service for our customers, this is what drives the culture and mindset, this is the Serco value and that is why a career with us is so rewarding.
**The Role**:
This is the key role for day-to-day and long-term technical management of the Tooling Standard Service functionality and performance. It is responsible for the development and ongoing management of technical Architecture and High-level design across the entire lifecycle, identifying and controlling technical costs of the service. They are actively managing consumer satisfaction with the functionality, developing short and long-term roadmaps for the service ensuring it continues to meet the business needs.
Tooling is an underpinning My Technology service and is the Service Management tooling, monitoring platforms and management technologies used by My Technology resources to deliver service. This includes, but not limited to the integrations with the ticketing system, Job allocation, order management, asset management, escalation, security, device and network monitoring tools.
**Responsibilities**:
Works with the Tooling Standard Service Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business, Standard Service teams.
Works with partners/3rd parties and engineering teams to document practically how the technology is designed and deployed for the Tooling Standard Service, constantly working with the internal and external teams to improve technical configurations to improve performance.
Provides technical data for Tooling Standard Service communications by defining Service Catalogue entries for the technical Architecture, Engineering Design, and practical configuration
Works with Tooling Standard Service - Service Lead and Service Management to support achievement of Service level targets, working with the Service Management, Operational Teams and partners/3rd parties to understand issues, resolve problems and improve performance.
Provides detailed information for management by preparing short-term and long-term roadmaps covering all technical aspects of the service, working with Project teams and Partners/3rd Parties to improve detail and costings.
Supports bringing new services into live by analysing proposed functional/non-functional requirements, developing technical architecture options and recommendations, preparing High level Deployment/Configuration Designs and ongoing operational cost models
**Requirements**:
Must have a degree in Business Administration, Finance, Computer Science, Engineering, Economics, Marketing, or a work experience in IT of the equivalent
**Experience with the following**: SolarWinds, Security Monitoring Solutions, ServiceNow, Remedy, Technical Services, Tool Integration, High/Low Level Architecture.
**What we offer**:
Flexible working considered
Pension - 6%
Bike4Work scheme
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to
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