Operations Support Agent

6 months ago

Howden, United Kingdom Fedex EU Full time

Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

We have an exciting opportunity for you to join our team of Operation Support Agents.

**Who we are**:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

**What you will be doing**:

- Ensuring that customers' urgent packages get to the right place, on time
- Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
- Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
- Entering data into our in-house tracking system
- Running clear and effective communication and collaboration with the team, your manager, and other operations stations
- Adhering to FedEx processes, procedures and controls, and regulatory requirements

**What do you bring with you**:

- Good communication and social skills
- Ability to work in a fast-paced environment with strict timelines
- Ability to manage own time effectively with attention to detail

**What do we offer**:

- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

**Our Company**:
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

**Our Philosophy**:
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

**Our Culture**:
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

  • Operation Agent

    1 day ago

    Howden, United Kingdom Gi Group Full time

    Immediate Starts! Gi Group are hiring Operation Processors to work with a leading courier company we have full and Part Time Positions available. You will be based at the company's new offices based in Howden; we have multiple vacancies to fill in this fast-paced environment. You will be working in a busy mail-sorting environment, managing parcels and...

  • Part-time Operations Agent

    3 days ago

    Howden, United Kingdom AVTAV Full time

    We are recruiting Operations Administrators for DHL International to join their operations team at their Howden depot. Cargo operative training completed in house with Avtav at NO COST to you. Ongoing position opportunities. Come and join the #1 best workplace in Europe and start your aviation career today. - Role - Operations administrator - Location -...

  • Multi Skilled Operative

    1 month ago

    Howden, United Kingdom Mears Full time

    About the Role :As a Multi Skilled Operative within our branch you will predominately work within our void and some occupied properties.The successful candidate will be part of a local team undertaking high standard Multi Trade repairs and refurbishment activities to Housing properties delivering best in class customer service and satisfying all safety,...

  • Print Finisher/production Operative

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • General Labourer/operative

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • Manufacturing Support Administrator

    7 months ago

    Howden, United Kingdom Wren Kitchens Full time

    **About The Role**: We are recruiting for a Support Administrator to provide assistance to the VP of Howden Operations. The role will be from Monday to Friday, 06:00 - 14:30. **Main responsibilities**: - Providing information by answering questions and requests - Generating reports for management KPIs and other specific reports - Assisting with HR...

  • Machine Operator

    6 months ago

    Howden, United Kingdom Bewi UK Limited Full time

    In this key role you would oversee all prefoam duties, including expansion of raw materials and production of block mould requirements. Role holds high responsibility, ensuring materials are produced in-line with production demands. EPS Material is taken from its raw state during expansion, then are moulded into blocks. Position will be PERMANENT WEEKEND...

  • Production Manager

    2 months ago

    Howden, United Kingdom CV-Library Full time

    Production Manager Are you an experienced Production Manager looking for your next challenge? We are seeking a dynamic and results-driven individual to join our client's team. As a Production Manager, you will play a crucial role in overseeing and optimising daily operations to ensure efficiency and productivity. The successful candidate is tasked with...

  • Manufacturing Process Engineer

    4 weeks ago

    Howden, United Kingdom CV-Library Full time

    Howdens Joinery are seeking a Manufacturing Process Engineer to join our Manufacturing Development Engineering team based at our site in Howden, East Yorkshire. This is a permanent position offering the successful candidate an opportunity to join us at a truly exciting time, as we embark on a multibillion-pound strategic growth plan. Reporting to the...

  • Senior Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    This **Senior Customer Service/Account Executive** role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team. Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We...

  • Senior Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    This **Senior Customer Service/Account Executive** role is office based in Howden (DN14 7SE) & is a key role for our Customer Service/Account Management Team. Image Data Group are a family run business with sites in Willerby (Hull), Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We...

  • Shift Manager

    2 days ago

    Howden, United Kingdom Howdens Joinery Full time

    Howdens Joinery are looking for a Shift Manager to join our busy Warehousing team, on a permanent basis, based at Howden, East Yorkshire. As a FTSE 100 organisation experiencing continued growth and transformation this is an opportunity for an experiencedShift Manager to efficiently and effectively manage a team of Group Leaders and Warehouse Operatives to...

  • Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • Customer Service/account Executive

    7 months ago

    Howden, United Kingdom ImageData Full time

    Image Data Group are a family run business with sites in Howden, Hull & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office...

  • Forklift Loader

    7 months ago

    Howden, United Kingdom BEWI UK Ltd Full time

    BEWI UK Ltd are looking to employ a enthusiastic and professional individual as a forklift driver / loader. Hours of work: PERMANENT WEEKEND DAY SHIFTS 6am-6pm (24hrs) plus additional weekday shifts to cover holidays/sickness/etc. (40hrs/wk basic) Summary: The role is to operate forklift trucks to load vehicles and/or support the production facility when...

  • HR Administration Assistant

    4 weeks ago

    Howden, United Kingdom CV-Library Full time

    Howdens are looking for a HR Administration Assistant to join our fast-paced HR Services team based in Howden, East Yorkshire, on a permanent basis, to carry out HR administration processes for our Operations and Supply Chain functions of over 2500 people. This is an exciting time to join our FTSE 100 company, as we embark on transformative systems...

  • Senior Reliability Engineer

    2 months ago

    Howden, United Kingdom CV-Library Full time

    Senior Reliability Engineer  Location - Howden, East Yorkshire  Contract - Permanent  Reporting to - Maintenance Manager  Shift - Days (Monday- Friday)  Howdens Joinery is searching for an experienced and driven Senior Reliability Engineer to join our state-of-the-art manufacturing site in Howden East Yorkshire, and Shape the...

  • Quality Manager

    1 month ago

    Howden, United Kingdom CV-Library Full time

    Quality Manager Full-Time, Permanent We are looking for an enthusiastic Quality Manager who is keen to join our client's team and help transform their QA process into something world class. The ideal candidate will have a strong technical background in quality management and a solid understanding of retailer codes of practice. The ideal Quality...

  • Pharmacy Dispenser

    6 months ago

    Howden, United Kingdom Boots Full time

    Summary Job Reference: - 223747BR Howden, Bridgegate Permanent 37.5 hours per week **The hourly rate for this role is £11.64, and up to £12.88 across selected locations within London.** **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Dispenser you’ll be part of helping patients...

  • Internal Communications Manager

    2 weeks ago

    Howden, United Kingdom CV-Library Full time

    Internal Communications Manager About us. PA Media Group is a diverse portfolio of specialist media companies spanning news, data, technology, and communications. Our flagship brand, PA Media, serves as the national news agency for the UK and Ireland. We operate with 1,000 employees across the UK, Ireland, and internationally. We are committed to...